SOLVED: Fresh Install Kaltura CE 12.5.0 on Centos 7, Admin Console Login fails "Invalid credentials provided"

Community Forums Backend Server Support
1

Setup a dedicated server running CentOS 7.
Installed all Kaltura components (Option 0) on the one server.

Followed instructions for Kaltura preparation and installation here:

Seems to install fine. Site comes up here: http://media.merp.com
Go to login as the created administrator account: http://media.merp.com/admin_console/index.php/user/login

Enter email address and password, and leave Authenticator Code empty, and click Login button, and get webpage error: “Invalid credentials provided”

kaltlog shows during login attempt the following:

–
==> /opt/kaltura/log/kaltura_admin.log <==
2016-12-02 03:22:46 [0.000000] [2018621135] [1] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [KalturaInternalToolsPluginSystemHelperAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [KalturaI…’)

#6 {main}
2016-12-02 03:22:46 [0.001102] [2018621135] [2] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [VirusSca…’)

#6 {main}
2016-12-02 03:22:46 [0.000190] [2018621135] [3] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [VirusSca…’)

#6 {main}
2016-12-02 03:22:46 [0.000212] [2018621135] [4] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanSetStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [VirusSca…’)

#6 {main}
2016-12-02 03:22:46 [0.000182] [2018621135] [5] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [Distribu…’)

#6 {main}
2016-12-02 03:22:46 [0.000178] [2018621135] [6] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [Distribu…’)

#6 {main}
2016-12-02 03:22:46 [0.000183] [2018621135] [7] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileUpdateStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [Distribu…’)

#6 {main}
2016-12-02 03:22:46 [0.000194] [2018621135] [8] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProvidersListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [GenericD…’)

#6 {main}
2016-12-02 03:22:46 [0.000183] [2018621135] [9] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [GenericD…’)

#6 {main}
2016-12-02 03:22:46 [0.000174] [2018621135] [10] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderDeleteAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [GenericD…’)

#6 {main}
2016-12-02 03:22:46 [0.000180] [2018621135] [11] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [XsltTest…’)

#6 {main}
2016-12-02 03:22:46 [0.000162] [2018621135] [12] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterApiAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [XsltTest…’)

#6 {main}
2016-12-02 03:22:46 [0.000171] [2018621135] [13] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [DropFold…’)

#6 {main}
2016-12-02 03:22:46 [0.000169] [2018621135] [14] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [DropFold…’)

#6 {main}
2016-12-02 03:22:46 [0.000171] [2018621135] [15] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderSetStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [DropFold…’)

#6 {main}
2016-12-02 03:22:46 [0.000215] [2018621135] [16] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplatesListAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [EventNot…’)

#6 {main}
2016-12-02 03:22:46 [0.000164] [2018621135] [17] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateConfigureAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [EventNot…’)

#6 {main}
2016-12-02 03:22:46 [0.000176] [2018621135] [18] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateUpdateStatusAction] requires permissions [Array
(

]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(111): KalturaLog::err(‘Class [EventNot…’)

2016-12-02 03:22:46 [0.000436] [73.221.115.191] [2114832107] [19] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00030803680419922 seconds
2016-12-02 03:22:46 [0.000879] [73.221.115.191] [2114832107] [20] [API] [kCoreException->__construct] ERR: exception ‘kUserException’ in /opt/kaltura/app/alpha/lib/model/UserLoginDataPeer.php:445
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/UserLoginDataPeer.php(354): UserLoginDataPeer::userLogin(Object(UserLoginData), ‘mypass’, -2, true, ‘’)

#8 {main}
2016-12-02 03:22:46 [0.000747] [73.221.115.191] [2114832107] [21] [API] [KalturaFrontController->getExceptionObject] ERR: exception ‘KalturaAPIException’ with message ‘OTP provided failed to validate’ in /opt/kaltura/app/api_v3/lib/KalturaBaseUserService.php:209
Stack trace:
#0 /opt/kaltura/app/api_v3/services/UserService.php(372): KalturaBaseUserService->loginImpl(NULL, ‘myemail…’, ‘mypass’, -2, 86400, ‘disableentitlem…’, ‘’)

Appreciate any suggestions.
Thanks!

2

Hello,

Please edit /opt/kaltura/app/configurations/local.ini and comment out:

;partner_otp_internal_ips
;otp_required_partners[]

Then reload Apache and input only your username [email] and passwd as you set during the installation, leaving Authenticator Code empty.
You should be able to login then.

3

That did the trick! Thank you!
Is this a bug? Something I did wrong? Something with the OS?
Cheers!

4

Hi @merp,

You did nothing wrong:) It’s bug and it shall be fixed in the next release.

Thanks,

1 Like
5

Hello all,

The OTP mechanism is disabled by default in the new stable release [12.6.0]. Thanks for reporting it.

1 Like