Hello,
After upgrading to kaltura 14.7 our sftp drop folder stopped working: We are getting this error:
Any help will be appreciated,
David
Hello,
After upgrading to kaltura 14.7 our sftp drop folder stopped working: We are getting this error:
Any help will be appreciated,
David
Hi @david.eusse,
The best place to start is the logs. In particular: /opt/kaltura/log/kaltura_api_v3.log and the relevant batch logs under /opt/kaltura/log/batch.
You may use the kaltlog
and allkaltlog
aliases to locate erroneous patterns. Once you have them, trace back to where the flow starts and paste the relevant log lines here so I can help you find the root cause.
Cheers,
Hello Jess,
It seems we had a tag syntax error with the accesscontolid
The drop folder is working fin.
Thank you for precious help,
David
Hello Jess,
I am noticing that the batch process is not digesting de Accesscontrolid tag, as it was doing before the upgrade. If I exclude the tag, the entry is uploaded but it doesn’t get the default access control.
Weird. I’l check again what’s going on.
Regards,
David
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