Converting process never ending & internal error on dashboard

Hi all,

Recently installed Kaltura Community Edition on a CentOS 7 virtual machine. After a few hours I was able to install it, but some features are not working as expected.

It takes too much time to convert a video… logs tell that localhost.localdomain is not defined…

What can I do?

Hello,

What exactly do you see in the log? also, is the batch daemon running?
# /etc/init.d/kaltura-batch status
?

if not, what’s in /opt/kaltura/log/kaltura_batch.log?

Hi Jess,

Here you can find my kaltura_batch.log: http://pastebin.com/sivzZs33

Status is “failed” just after I run it.

Regards

Looks as though you did not run the config scripts.
If this is deb:
# dpkg-reconfigure kaltura-batch
for RPM:
# /opt/kaltura/bin/kaltura-batch-config.sh

@jess

I have just over 1200 videos ingested and in processing on my instance but the videos are not processing. After checking my batch status I got the following errors.

[root@server ~]#  /opt/kaltura/bin/kaltura-batch-config.sh
kaltura-batch-11.5.0-1.noarch
base-config completed successfully, if you ever want to re-configure your system (e.g. change DB hostname) run the following script:
# rm /opt/kaltura/app/base-config.lock
# /opt/kaltura/bin/kaltura-base-config.sh

Reloading httpd:
Stopping memcached:                                        [  OK  ]
Starting memcached:                                        [  OK  ]
Starting monit: Starting Monit 5.13 daemon with http interface at [*]:2812
                                                           [  OK  ]
[root@server ~]# /etc/init.d/kaltura-batch status
Service Batch Manager isn't running     [  FAILED  ]
[root@server ~]# /etc/init.d/kaltura-batch start
Starting Batch Manager....
Batch Manager started with PID  [    OK    ]
[root@server ~]# /etc/init.d/kaltura-batch status
Service Batch Manager isn't running     [  FAILED  ]

I found the following information in my kaltura_batch.log

2016-02-29 21:18:12 [0.000000] [973784847] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798406
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:18:33 [0.000000] [827476758] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:18:35 [0.000000] [1456145955] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:18:51 [0.000000] [419125071] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:19:45 [0.000000] [871884091] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:20:55 [0.000000] [2047660435] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:22:06 [0.000000] [181443184] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:23:16 [0.000000] [1516562702] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:24:26 [0.000000] [869626259] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150
2016-02-29 21:25:37 [0.000000] [622121760] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1456798710
PHP Fatal error:  Uncaught exception 'Zend_Config_Exception' with message 'Section 'tig03.hiphopservers.com' cannot be found in /opt/kaltura/app/cache//batch/config.ini' in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
#0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct('/opt/kaltura/ap...', 'tig03.hiphopser...', true)
#1 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(42): KSchedulerConfig->load()
#2 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(88): KSchedulerConfig->__construct('/opt/kaltura/ap...')
#3 /opt/kaltura/app/batch/scheduler/KGenericScheduler.class.php(70): KGenericScheduler->loadConfig('/opt/kaltura/ap...')
#4 /opt/kaltura/app/batch/KGenericBatchMgr.class.php(37): KGenericScheduler->__construct('/usr/bin/php', '/opt/kaltura/ap...')
#5 {main}
  thrown in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php on line 150

Please advise the best action to resolve this issue.

Is the machine hostname really tig03.hiphopservers.com? if so, is tig03.hiphopservers.com resolvable in the server?
Also, if yes, make sure the configuration in /opt/kaltura/app/configurations/batch/batch.ini is correct and has:
[tig03.hiphopservers.com : mainTemplate]

Then try:
# find /opt/kaltura/app/cache/ -type f -exec rm {} ;
# /etc/init.d/kaltura-batch restart

and recheck the log.

All subdomains used actually resolve to the server. tig03 is the actual name of the host itself. However, I used cdn as hostname when setting up Kaltura. I made the changes you recomended and restarted. This time the process kept running unlike before.

[root@tig03 ~]# nano /opt/kaltura/app/configurations/batch/batch.ini
[root@tig03 ~]# find /opt/kaltura/app/cache/ -type f -exec rm {} ;
[root@tig03 ~]# service kaltura-batch restart
Stopping Batch Manager…
Service Batch Manager not running [ FAILED ]
Starting Batch Manager…
Batch Manager started with PID [ OK ]
[root@tig03 ~]# /etc/init.d/kaltura-batch status
Batch Manager running with PID 4834 [ OK ]

This is what the log return after I completed the changes and restarted.

[root@tig03 ~]# kaltlog
==> /opt/kaltura/log/batch/dbcleanup-0-2016-02-28.err.log <==
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Internal database error' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1300): KalturaClientBase->throwExceptionIfError(Array)
--
==> /opt/kaltura/log/batch/jobsuspender-0-2016-02-28.err.log <==
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Internal database error' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1138): KalturaClientBase->throwExceptionIfError(Array)
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Internal database error' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(640): KalturaClientBase->throwExceptionIfError(Array)
--
==> /opt/kaltura/log/batch/partnerloadcleanup-0-2016-02-28.err.log <==
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Internal database error' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1123): KalturaClientBase->throwExceptionIfError(Array)
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Internal database error' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4130): KalturaClientBase->throwExceptionIfError(Array)

You’ll need to look at the lines leading to the final error to understand what’s causing it.

@jess

Is this error the reason my dropbox ingested videos are still in processing two days later? That is my only issue with the system. Should I delete the files entries in cue and let it repopulate to see if they process properly now? I am not sure what success path to take nor what is actually causing these errors.

Hi,

Seeing how ingesting files requires the batch daemon, yes, it is why it did not progress.
Assuming you got batch up and running now, the jobs should start processing. Regardless, need to check the logs and understand where the fatals are coming from.

@jess

I check the contents of this log file:

This is what was found in the log file:

PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Internal database error' in /opt/kaltura/app/batch/client/KalturaC$
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1138): KalturaClientBase->throwExceptionIfError(Array)
#1 /opt/kaltura/app/batch/batches/Cleanup/KAsyncJobSuspender.class.php(28): KalturaBatchService->suspendJobs()
#2 /opt/kaltura/app/batch/batches/Cleanup/KAsyncJobSuspenderExe.php(11): KAsyncJobSuspender->run()
#3 {main}
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894

Are there any other specific logs I should check to investigate this issue?

Hi,

Like I said, you need to check the lines leading to the final exception to understand what happened.
Also, look at /opt/kaltura/log/kaltura_api_v3.log which is the main API log.

In addition, what is not working currently?

@jess

Here is a copy of the caption log.

This is a just a sample of what I found in the log.

The specific issue I am having is; I place 1244 media files in various drop folders that I configured. They all were found and uploaded and eventually went into processing status. They have been in processing status for threed days now. None of them after three days is done or available for playback in Kaltura. So my only issue at this point is that none of the video ingested from dropbox are being trans coded and available to stream through Kaltura.

@jess

This is the only error I see in my ‘kaltlog’ at this point.

==> /opt/kaltura/log/kaltura_scripts.log <==
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(253): KalturaLog::err('Skipping call t...')
--
2016-03-08 18:55:12 [1457299858] [addPermissionsAndItems.php] [addItemToPermissions] ALERT: exception 'Exception' with message 'ERROR - Permission name [] for partner [0] not found in database - skipping!' in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
#0 /opt/kaltura/app/alpha/scripts/utils/permissions/addPermissionsAndItems.php(284): KalturaLog::alert('ERROR - Permiss...') 

I have also updated the /opt/kaltura/log/kaltura_api_v3.log file found at the link provided with the current log since I re-installed a fresh copy of Kaltura using the most recent repository file and update RPM files.

As I attempted to explain before the issue I am having is KMC console shows that the files are detected then uploaded to system and then in processing. However, even after hours later none of the files every appear as done processing. Nor do any of the files ever appear in the Kaltura admin_console batch report as uploading, processing or completed.

Batch is running and active. The sample videos converted properly and appear in the concole as completed also they show in the batch console as when processing well. None of the media ingested via drop folder is being process to completion.

@jess
Please review my responses and proved some input on resolving this issue. This is the ONLY operational issue left for this specific installation. Since I need to ingest over 1000+ videos using the Drop Floder method I need to get Kaltura to complete the processing of each video after uploading. It is not giving me a failed error it just never moving past “processing” status after three days.

@jess

Do you have any insight on how to fix or troubleshoot this issue yet?

@jess

Here are the errors I found in the “kaltura_api_v3.log” previously provided.

2016-03-08 18:55:14 [0.000172] [107.152.128.122] [665107164] [120] [API] [KalturaFrontController->errorHandler] WARN: /opt/kaltura/app/api_v3/lib/types/KalturaObject.php line 377 - include_once(/opt/kaltura/app/cache//api_v3/fromObject/Map_KalturaUser_kuser.php): failed to open stream: No such file or directory
2016-03-08 18:55:14 [0.000078] [107.152.128.122] [665107164] [121] [API] [KalturaFrontController->errorHandler] WARN: /opt/kaltura/app/api_v3/lib/types/KalturaObject.php line 377 - include_once(): Failed opening '/opt/kaltura/app/cache//api_v3/fromObject/Map_KalturaUser_kuser.php' for inclusion (include_path='/opt/kaltura/app/vendor/htmlpurifier/library:/opt/kaltura/app/vendor/ZendFramework/library:.:/usr/share/pear:/usr/share/php:/opt/kaltura/app:/opt/kaltura/app/vendor/symfony:/opt/kaltura/app/vendor/symfony/vendor:/opt/kaltura/app/vendor/ZendFramework/library:/opt/kaltura/app/alpha:/opt/kaltura/app/alpha/lib:/opt/kaltura/app/alpha/apps/kaltura/lib')

Curently, this is the only errors I see it the log right now. I will re-run the DropFolder process with fewer files to import.

Your permissions of /opt/kaltura/app/cache/ are wrong.
# chown -R kaltura.apache /opt/kaltura/app/cache/
# chmod 775 /opt/kaltura/app/cache/
finally, remove old files with:
# find /opt/kaltura/app/cache/ -type f -exec rm {} ;

@jess

After completing the commands previously mention and following instructions found in this thread

I got rid of most of my errors except the following showing up in ‘kaltlog’ now.

--
2016-03-12 20:14:07 [0.003151] [107.152.128.122] [1684349000] [16] [API] [KalturaEntryService->prepareEntryForInsert] DEBUG: Creating new entry of API type [] core type [] class [entry]
2016-03-12 20:14:07 [0.000855] [107.152.128.122] [1684349000] [17] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Conversion profile id "11" not found' in /opt/kaltura/app/api_v3/lib/types/entry/KalturaBaseEntry.php:503
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/types/entry/KalturaBaseEntry.php(481): KalturaBaseEntry->validateConversionProfile(NULL)
--
2016-03-12 20:14:07 [0.000282] [107.152.128.122] [1684349000] [24] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0001981258392334 seconds
2016-03-12 20:14:07 [0.000165] [107.152.128.122] [1684349000] [25] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Entry id "" not found' in /opt/kaltura/app/api_v3/services/BaseEntryService.php:108
Stack trace:
#0 [internal function]: BaseEntryService->addContentAction('', Object(KalturaDropFolderFileResource))
--
2016-03-12 20:14:09 [0.004065] [107.152.128.122] [1215345678] [16] [API] [KalturaEntryService->prepareEntryForInsert] DEBUG: Creating new entry of API type [] core type [] class [entry]
2016-03-12 20:14:09 [0.000892] [107.152.128.122] [1215345678] [17] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Conversion profile id "11" not found' in /opt/kaltura/app/api_v3/lib/types/entry/KalturaBaseEntry.php:503
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/types/entry/KalturaBaseEntry.php(481): KalturaBaseEntry->validateConversionProfile(NULL)
--
2016-03-12 20:14:09 [0.000322] [107.152.128.122] [1215345678] [24] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00022101402282715 seconds
2016-03-12 20:14:09 [0.000168] [107.152.128.122] [1215345678] [25] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Entry id "" not found' in /opt/kaltura/app/api_v3/services/BaseEntryService.php:108
Stack trace:
#0 [internal function]: BaseEntryService->addContentAction('',     Object(KalturaDropFolderFileResource))  
--
2016-03-12 20:15:48 [0.000271] [66.249.66.43] [717365057] [15] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00018787384033203 seconds
2016-03-12 20:15:48 [0.000188] [66.249.66.43] [717365057] [16] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 22 - requested ui_conf not found' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err('exiting on erro...')
--
2016-03-12 20:15:48 [0.000266] [66.249.66.40] [1250217625] [15] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00018501281738281 seconds
2016-03-12 20:15:48 [0.000191] [66.249.66.40] [1250217625] [16] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 22 - requested ui_conf not found' in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err('exiting on erro...')

I am finding a lot of items not found. Regardless of which Coversion profile I select in the configuration menu I get the same error that it is not found.

@jess

I have completed the update to the latest version on one of my systems and I am still getting an error in my ‘kaltlog’ saying that my conversion profile is not found or missing. Please advise how I am to resolve this issue?

--
2016-03-15 12:33:37 [0.004787] [107.152.128.122] [1459366536] [16] [API] [KalturaEntryService->prepareEntryForInsert] DEBUG: Creating new entry of API type [] core type [] class [entry]
2016-03-15 12:33:37 [0.000945] [107.152.128.122] [1459366536] [17] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Conversion profile id "11" not found' in /opt/kaltura/app/api_v3/lib/types/entry/KalturaBaseEntry.php:503
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/types/entry/KalturaBaseEntry.php(481): KalturaBaseEntry->validateConversionProfile(NULL)
--
2016-03-15 12:33:37 [0.000265] [107.152.128.122] [1459366536] [24] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00018095970153809 seconds
2016-03-15 12:33:37 [0.000153] [107.152.128.122] [1459366536] [25] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Entry id "" not found' in /opt/kaltura/app/api_v3/services/BaseEntryService.php:108
Stack trace:
#0 [internal function]: BaseEntryService->addContentAction('', Object(KalturaDropFolderFileResource))