Converting Error Kaltura CE


#1

Hello,

i have installed Kaltura following these instructions:


on Ubuntu 16.04.
This is a single all in 1 server

Now i get converting errors:

Is see in the batch process control under failed tasks:
engine [KOperationEngineOldVersionWrapper] converted failed: return value: [127]
Kaltura_Client_Enum_BatchJobErrorTypes::APP (81)

Batch Manager:
Batch Manager running with PID 10138 [ OK ]

ii kaltura-base 14.0.0-1 all Kaltura Open Source Video Platfor
ii kaltura-batch 13.20.0-1 all Kaltura Open Source Video Platfor
ii kaltura-clipap 1.3-1+b2 all Kaltura Video Presentations Manag
ii kaltura-db 13.10.0-1+b1 all Kaltura Open Source Video Platfor
ii kaltura-dwh 12.14.0-1+b2 amd64 Kaltura Open Source Video Platfor
ii kaltura-ffmpeg 3.2-3+b2 amd64
ii kaltura-ffmpeg 2.1.3-1 amd64
ii kaltura-flexwr 1.2-1+b1 all Kaltura Video Presentations Manag
ii kaltura-front 13.20.0-1 all Kaltura Open Source Video Platfor
ii kaltura-html5- 2.2.1-1 all Kaltura Open Source Video Platfor
ii kaltura-html5l 2.69.5-1 all Kaltura Open Source Video Platfor
ii kaltura-kclip 1.1.2.1-1 all Kaltura Video Presentations Manag
ii kaltura-kcw 2.2.4-1+b6 all Kalture Contribution Wizard
ii kaltura-kdp 2.7.0-1+b1 all Kaltura Dynamic Player
ii kaltura-kdp3 3.9.9-1+b4 amd64 Kaltura Dynamic Player
ii kaltura-kdp3wr 37-1+b3 all KDP3 Wrapper
ii kaltura-kdpwra 11-1+b2 all KDP Wrapper
ii kaltura-kmc 5.43.13-4 all Kaltura Management Console
ii kaltura-krecor 1.7-1+b1 all Kaltura kRecord - used for record
ii kaltura-kuploa 1.2.16-1+b2 all Kaltura kupload widget
ii kaltura-nginx 1.14.0-3 amd64 Nginx web/proxy server - for Kalt
ii kaltura-pentah 4.2.1+b2 amd64 Pentaho Open Source Data Integrat
ii kaltura-postin 1.0.33-3+b10 all Kaltura Open Source Video Platfor
ii kaltura-sphinx 2.2.1-4+b4 amd64 Sphinx full-text search server -
ii kaltura-widget 10.9.0-1+b7 all Kaltura Open Source Video Platfor

Any idea, where and how i can continue my investigation?
Werner


#2

All my errors in .err.log:
PHP Warning: require_once(/opt/kaltura/app/batch/client/KalturaClient.php): failed to open stream: No such file or directory in /opt/kaltura/app/infra/KAutoloader.php on line 81
PHP Fatal error: require_once(): Failed opening required ‘/opt/kaltura/app/batch/client/KalturaClient.php’ (include_path=’/opt/kaltura/app/vendor/ZendFramework/library:.:/usr/share/php:/opt/kaltura/app/vendor/ZendFramework/library’) in /opt/kaltura/app/infra/KAutoloader.php on line 81
find: ‘/opt/kaltura/web/tmp/
/’: No such file or directory
find: ‘/opt/kaltura/web/tmp/
/*’: No such file or directory
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
/opt/kaltura/bin/ffprobe: error while loading shared libraries: libass.so.5: cannot open shared object file: No such file or directory
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 281
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Notice: Trying to get property of non-object in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Division by zero in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 282
PHP Warning: Creating default object from empty value in /opt/kaltura/app/infra/media/mediaInfoParser/KMediaFileComplexity.php on line 246
PHP Warning: require_once(/opt/kaltura/app/batch/client/KalturaClient.php): failed to open stream: No such file or directory in /opt/kaltura/app/infra/KAutoloader.php on line 81
PHP Fatal error: require_once(): Failed opening required ‘/opt/kaltura/app/batch/client/KalturaClient.php’ (include_path=’/opt/kaltura/app/vendor/ZendFramework/library:.:/usr/share/php:/opt/kaltura/app/vendor/ZendFramework/library’) in /opt/kaltura/app/infra/KAutoloader.php on line 81
PHP Warning: require_once(/opt/kaltura/app/batch/client/KalturaClient.php): failed to open stream: No such file or directory in /opt/kaltura/app/infra/KAutoloader.php on line 81
PHP Fatal error: require_once(): Failed opening required ‘/opt/kaltura/app/batch/client/KalturaClient.php’ (include_path=’/opt/kaltura/app/vendor/ZendFramework/library:.:/usr/share/php:/opt/kaltura/app/vendor/ZendFramework/library’) in /opt/kaltura/app/infra/KAutoloader.php on line 81


Admin console -> configuration throws error
#3

Hello @esnecca,

The first error means the generation of the batch client failed. That’s done in the kaltura-base postinst hook. Without this client, the batch daemon will malfunction.

/opt/kaltura/web/tmp is also created by kaltura-base.

As for:

Since you’re using Xenial, libass.so.5 is provided by the libass5 package:

# aptitude show libass5
Package: libass5                         
New: yes
State: installed
Automatically installed: yes
Multi-Arch: same
Version: 0.13.1-1
Priority: extra
Section: universe/libs
Maintainer: Ubuntu Developers <ubuntu-devel-discuss@lists.ubuntu.com>
Architecture: amd64
Uncompressed Size: 216 k
Depends: libc6 (>= 2.14), libfontconfig1 (>= 2.9.0), libfreetype6 (>= 2.4.10), libfribidi0 (>= 0.19.2), libharfbuzz0b (>= 0.9.9)
Breaks: libass5:i386 (!= 0.13.1-1)
Replaces: libass5:i386 (< 0.13.1-1)
Description: library for SSA/ASS subtitles rendering
 SubStation Alpha (SSA) is a subtitle file format that allows more advanced subtitles than the conventional SRT and similar formats. 
 
 This package contains the shared library for libass.
Homepage: https://github.com/libass/libass
# apt-cache policy libass5
libass5:
  Installed: 0.13.1-1
  Candidate: 0.13.1-1
  Version table:
 *** 0.13.1-1 500
        500 http://archive.ubuntu.com/ubuntu xenial/universe amd64 Packages
        100 /var/lib/dpkg/status

/opt/kaltura/bin/ffprobe is used to analyse the source media [in addition to the mediainfo CLI binary] and is therefore also crucial.

Bottom line: I suggest you follow the removal procedure detailed here:

then reinstall. Please inspect the deployment output minutely and post any errors/warnings here for additional assistance.

Thanks,


#4

Hello Jess,

converting now runs correctly.

I had to install

apt-get install libass5
apt-get install libx264-148

manually. Strange.

Thank you very much.
Werner