Can't play video now


#1

I restart the server, find can’t play the video. it always display loading, also in new window.

image


#2

Hello,

To understand the root cause for the failure, in a root shell on the server, run:

# . /etc/profile.d/kaltura*base.sh
# kaltlog

Then make the request and look at the errors being outputted. Once you have these, open the relevant log file [most probably /opt/kaltura/log/kaltura_api_v3.log], locate the final error and trace back to the beginning of the flow. Paste the stack trace here.

In parallel, open the dev tools in your browser and look for errors in the “console” and “network” tabs. Paste your findings and we’ll take it from there.


#3

the log is too large, below is kaltlog output

[root@bogon log]# kaltlog
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Invalid KS "ZTI5ZWYxMDNiMzg2OGRlNTIyZWU2Nzg2OGQ4MjZkODJiNzhjODBiOXwtMTs7MTU0MTU5MTU1ODsyOzE1Mzg5OTk1NTguMDY3NDtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4350): KalturaClientBase->throwExceptionIfError(Array)
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Invalid KS "MTZjMmZhMzg4NjYxMWQzY2FjMTZkYTA1MjE5YTk3YWQ1ZTQ1MWY2YXwtMTs7MTU0MTU5MTU3MjsyOzE1Mzg5OTk1NzIuNDY5OTtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1071): KalturaClientBase->throwExceptionIfError(Array)
--
==> /opt/kaltura/log/batch/dropfolderwatcher-0-2018-10-08.err.log <==
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69
PHP Notice:  Trying to get property of non-object in /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php on line 69

--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Invalid KS "NjQ4N2NhN2FhZmJmNzE4OGE5ZjQ2YTMyNGQwNjk0NWU4ODUzYTllN3wtMTs7MTU0MTU5MTU3MjsyOzE1Mzg5OTk1NzIuNDk3ODtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1295): KalturaClientBase->throwExceptionIfError(Array)
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Invalid KS "NDU4ZDZhYzU2MzdiYmY2OWZhMzFjNDU3MDY1YzU0YmEwMjIwNWJlY3wtMTs7MTU0MTU5MTU3MDsyOzE1Mzg5OTk1NzAuMjI7YmF0Y2hVc2VyO2Rpc2FibGVlbnRpdGxlbWVudDstMTs=", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4832): KalturaClientBase->throwExceptionIfError(Array)
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaException' with message 'Invalid KS "MmZlOGJiZTk5YmM5OTY1OWVmNzM2ZTMwY2ZlZDU5NDljMzdiMDIyZnwtMTs7MTU0MTU5MTU3MjsyOzE1Mzg5OTk1NzIuNDc0NDtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==", Error "-1,INVALID_STR"' in /opt/kaltura/app/batch/client/KalturaClientBase.php:894
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1381): KalturaClientBase->throwExceptionIfError(Array)
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error:  Uncaught exception 'KalturaClientException' with message 'couldn't connect to host' in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2798): KalturaClientBase->doQueue()
--
  thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 894
PHP Fatal error:  Uncaught exception 'KalturaClientException' with message 'Empty reply from server' in /opt/kaltura/app/batch/client/KalturaClientBase.php:362
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(2315): KalturaClientBase->doQueue()
--
]
2018-10-09 14:11:29 [0.001400] [192.168.70.1] [1129332170] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:11:29 [0.000963] [192.168.70.1] [1129332170] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:11:40 [0.004920] [192.168.70.1] [1750237642] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:11:40 [0.000889] [192.168.70.1] [1750237642] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:11:55 [0.001246] [192.168.70.1] [143446898] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:11:55 [0.001162] [192.168.70.1] [143446898] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:00 [0.001485] [192.168.70.1] [1418909544] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:00 [0.001387] [192.168.70.1] [1418909544] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:10 [0.001081] [192.168.70.1] [559699821] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:10 [0.000918] [192.168.70.1] [559699821] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:20 [0.001844] [192.168.70.1] [1587064753] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:20 [0.001496] [192.168.70.1] [1587064753] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:30 [0.001552] [192.168.70.1] [383659818] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:30 [0.001795] [192.168.70.1] [383659818] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:40 [0.001447] [192.168.70.1] [1178157664] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:40 [0.001083] [192.168.70.1] [1178157664] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:49 [0.004721] [192.168.70.1] [1950179173] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:49 [0.001941] [192.168.70.1] [1950179173] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:51 [0.001294] [192.168.70.1] [1771074787] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:51 [0.000723] [192.168.70.1] [1771074787] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:12:51 [0.001494] [192.168.70.1] [341621512] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:51 [0.002389] [192.168.70.1] [341621512] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
2018-10-09 14:12:52 [0.019170] [192.168.70.1] [843249719] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2018-10-09 14:12:52 [0.009616] [192.168.70.1] [120477854] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
2018-10-09 14:12:52 [0.014485] [192.168.70.1] [1999042371] [2] [API] [global] INFO: API-start pid:29886
2018-10-09 14:12:52 [0.017242] [192.168.70.1] [553156307] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:12:52 [0.017044] [192.168.70.1] [843249719] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
]
2018-10-09 14:12:52 [0.028806] [192.168.70.1] [120477854] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
2018-10-09 14:12:52 [0.000152] [192.168.70.1] [120477854] [9] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
2018-10-09 14:12:52 [0.008621] [192.168.70.1] [843249719] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
2018-10-09 14:12:52 [0.000186] [192.168.70.1] [843249719] [7] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00018310546875
2018-10-09 14:12:52 [0.014960] [192.168.70.1] [553156307] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--

2018-10-09 14:13:00 [0.003098] [192.168.70.1] [1852728207] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:00 [0.000753] [192.168.70.1] [1852728207] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:13:02 [0.002507] [192.168.70.1] [81129295] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:02 [0.001246] [192.168.70.1] [81129295] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:13:10 [0.002073] [192.168.70.1] [2071507303] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:10 [0.001469] [192.168.70.1] [2071507303] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:13:12 [0.000972] [192.168.70.1] [1633938889] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:12 [0.002161] [192.168.70.1] [1633938889] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:13:20 [0.001855] [192.168.70.1] [119812662] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:20 [0.001358] [192.168.70.1] [119812662] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:13:22 [0.001635] [192.168.70.1] [438466867] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:22 [0.001320] [192.168.70.1] [438466867] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
--
]
2018-10-09 14:13:29 [0.000799] [192.168.70.1] [1120078284] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
--
#3 {main}
2018-10-09 14:13:29 [0.000798] [192.168.70.1] [1120078284] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
^C
[root@bogon log]#

#4

api_v3 log

2018-10-09 14:13:20 [0.001855] [192.168.70.1] [119812662] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
#1 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
#2 /opt/kaltura/app/api_v3/web/index.php(31): KalturaFrontController->run()
#3 {main}
2018-10-09 14:13:20 [0.001358] [192.168.70.1] [119812662] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
#1 /opt/kaltura/app/api_v3/web/index.php(31): KalturaFrontController->run()
#2 {main}
2018-10-09 14:13:20 [0.001344] [192.168.70.1] [119812662] [6] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2018-10-09 14:13:20 [0.000252] [192.168.70.1] [119812662] [7] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00027680397033691
2018-10-09 14:13:20 [0.000139] [192.168.70.1] [119812662] [8] [API] [global] INFO: API-end [0.010943174362183]
2018-10-09 14:13:20 [0.000122] [192.168.70.1] [119812662] [9] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
2018-10-09 14:13:22 [0.003550] [192.168.70.1] [887660940] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2018-10-09 14:13:22 [0.000192] [192.168.70.1] [887660940] [2] [API] [global] INFO: API-start pid:29887
2018-10-09 14:13:22 [0.000802] [192.168.70.1] [887660940] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
    [0] => Array
        (
            [ks] => Zjc3MDQ4MmI5Y2IyOWU5ODcwOGEzYTZlZTQ5MWI5MjQyMTgxZWFjMHwxMDA7MTAwOzE1MzkwODYxNjA7MjsxNTM4OTk5NzYwLjgxODt6aHVqaWFuZmVuZ0BoaWdvbi5jb207ZGlzYWJsZWVudGl0bGVtZW50LGFwcGlkOmttYzs7
            [service] => partner
            [action] => listFeatureStatus
        )

    [1] => Array
        (
            [ks] => Zjc3MDQ4MmI5Y2IyOWU5ODcwOGEzYTZlZTQ5MWI5MjQyMTgxZWFjMHwxMDA7MTAwOzE1MzkwODYxNjA7MjsxNTM4OTk5NzYwLjgxODt6aHVqaWFuZmVuZ0BoaWdvbi5jb207ZGlzYWJsZWVudGl0bGVtZW50LGFwcGlkOmttYzs7
            [responseProfile] => Array
                (
                    [objectType] => KalturaDetachedResponseProfile
                    [type] => 1
                    [fields] => id,status,uploadedOn
                )

            [service] => bulkupload_bulk
            [action] => list
            [bulkUploadFilter] => Array
                (
                    [objectType] => KalturaBulkUploadFilter
                    [uploadedOnGreaterThanOrEqual] => 1538999743
                    [bulkUploadObjectTypeIn] => 1,2,3,4
                )

        )

    [apiVersion] => 3.3.0
    [format] => 1
    [clientTag] => kmcng_pr
    [service] => multirequest
)
]
2018-10-09 14:13:22 [0.002979] [192.168.70.1] [887660940] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [partner], action [listfeaturestatus], reqIndex [1] with params Array
(
)

2018-10-09 14:13:22 [0.002165] [192.168.70.1] [887660940] [5] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.00019693374633789 seconds to mysql:host=localhost;port=3306;dbname=kaltura;
2018-10-09 14:13:22 [0.000694] [192.168.70.1] [887660940] [6] [API] [Propel::initConnection] NOTICE: total conn took 0.00098299980163574 mysql:host=localhost;port=3306;dbname=kaltura;
2018-10-09 14:13:22 [0.001103] [192.168.70.1] [887660940] [7] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM `permission` WHERE permission.PARTNER_ID IN ('100','0') AND permission.NAME IN ('FEATURE_END_USER_REPORTS','FEATURE_ENTITLEMENT') AND permission.STATUS='1' GROUP BY permission.NAME
2018-10-09 14:13:22 [0.001409] [192.168.70.1] [887660940] [8] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00098013877868652 seconds
2018-10-09 14:13:22 [0.004860] [192.168.70.1] [887660940] [9] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM `kuser` WHERE kuser.PARTNER_ID='100' AND kuser.PUSER_ID='zhujianfeng@higon.com' AND kuser.STATUS<>'2' ORDER BY kuser.UPDATED_AT DESC LIMIT 1
2018-10-09 14:13:22 [0.001429] [192.168.70.1] [887660940] [10] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00067019462585449 seconds
2018-10-09 14:13:22 [0.002796] [192.168.70.1] [887660940] [11] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT invalid_session.ID, invalid_session.KS, invalid_session.KS_VALID_UNTIL, invalid_session.CREATED_AT, invalid_session.ACTIONS_LIMIT, invalid_session.TYPE FROM `invalid_session` WHERE (invalid_session.TYPE='0' AND invalid_session.KS='f770482b9cb29e98708a3a6ee491b9242181eac0') LIMIT 1
2018-10-09 14:13:22 [0.000454] [192.168.70.1] [887660940] [12] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00024604797363281 seconds
2018-10-09 14:13:22 [0.001152] [192.168.70.1] [887660940] [13] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM `kuser` WHERE kuser.PARTNER_ID='100' AND kuser.PUSER_ID='zhujianfeng@higon.com' AND kuser.STATUS<>'2' LIMIT 1
2018-10-09 14:13:22 [0.000960] [192.168.70.1] [887660940] [14] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0006861686706543 seconds
2018-10-09 14:13:22 [0.001226] [192.168.70.1] [887660940] [15] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM `partner` WHERE partner.ID='100'
2018-10-09 14:13:22 [0.000887] [192.168.70.1] [887660940] [16] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.000518798828125 seconds
2018-10-09 14:13:22 [0.001703] [192.168.70.1] [887660940] [17] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM `kuser_to_user_role` WHERE kuser_to_user_role.KUSER_ID='10'
2018-10-09 14:13:22 [0.001098] [192.168.70.1] [887660940] [18] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00068902969360352 seconds
2018-10-09 14:13:22 [0.002008] [192.168.70.1] [887660940] [19] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_100_internal_1] map hash [5537517c05fabaa272b112c56ae18d71] in layer [apcSerialized]
2018-10-09 14:13:22 [0.001240] [192.168.70.1] [887660940] [20] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2018-10-09 14:13:22 [0.001061] [192.168.70.1] [887660940] [21] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.0010600090026855 seconds
2018-10-09 14:13:22 [0.000285] [192.168.70.1] [887660940] [22] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.028105020523071 seconds, memory: 4980736
2018-10-09 14:13:22 [0.005196] [192.168.70.1] [887660940] [23] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [bulkupload_bulk], action [list], reqIndex [2] with params Array
(
    [0] => KalturaBulkUploadFilter Object
        (
            [uploadedOnGreaterThanOrEqual] => 1538999743
            [uploadedOnLessThanOrEqual] =>
            [uploadedOnEqual] =>
            [statusIn] =>
            [statusEqual] =>
            [bulkUploadObjectTypeEqual] =>
            [bulkUploadObjectTypeIn] => 1,2,3,4
            [orderBy] =>
            [advancedSearch] =>
            [relatedObjects] =>
        )

    [1] =>
)

2018-10-09 14:13:22 [0.001726] [192.168.70.1] [887660940] [24] [API] [KalturaDispatcher->dispatch] DEBUG: Response profile: KalturaDetachedResponseProfile Object
(
    [name] =>
    [type] => 1
    [fields] => id,status,uploadedOn
    [filter] =>
    [pager] =>
    [relatedProfiles] =>
    [mappings] =>
    [relatedObjects] =>
)

2018-10-09 14:13:22 [0.000800] [192.168.70.1] [887660940] [25] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM `permission` WHERE permission.PARTNER_ID IN ('100','0') AND permission.NAME IN ('FEATURE_END_USER_REPORTS','FEATURE_ENTITLEMENT') AND permission.STATUS='1' GROUP BY permission.NAME
2018-10-09 14:13:22 [0.001464] [192.168.70.1] [887660940] [26] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00045514106750488 seconds
2018-10-09 14:13:22 [0.002130] [192.168.70.1] [887660940] [27] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM `partner` WHERE partner.ID='100'
2018-10-09 14:13:22 [0.001524] [192.168.70.1] [887660940] [28] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0010168552398682 seconds
2018-10-09 14:13:22 [0.001583] [192.168.70.1] [887660940] [29] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2018-10-09 14:13:22 [0.003262] [192.168.70.1] [887660940] [30] [API] [KalturaStatement->execute] DEBUG: /* bogon[887660940][propel] */ SELECT batch_job_log.ID, batch_job_log.JOB_ID, batch_job_log.JOB_TYPE, batch_job_log.JOB_SUB_TYPE, batch_job_log.DATA, batch_job_log.FILE_SIZE, batch_job_log.DUPLICATION_KEY, batch_job_log.LOG_STATUS, batch_job_log.STATUS, batch_job_log.ABORT, batch_job_log.CHECK_AGAIN_TIMEOUT, batch_job_log.PROGRESS, batch_job_log.MESSAGE, batch_job_log.DESCRIPTION, batch_job_log.UPDATES_COUNT, batch_job_log.CREATED_AT, batch_job_log.CREATED_BY, batch_job_log.UPDATED_AT, batch_job_log.UPDATED_BY, batch_job_log.DELETED_AT, batch_job_log.PRIORITY, batch_job_log.WORK_GROUP_ID, batch_job_log.QUEUE_TIME, batch_job_log.FINISH_TIME, batch_job_log.ENTRY_ID, batch_job_log.PARTNER_ID, batch_job_log.SUBP_ID, batch_job_log.SCHEDULER_ID, batch_job_log.WORKER_ID, batch_job_log.BATCH_INDEX, batch_job_log.LAST_SCHEDULER_ID, batch_job_log.LAST_WORKER_ID, batch_job_log.LAST_WORKER_REMOTE, batch_job_log.PROCESSOR_EXPIRATION, batch_job_log.EXECUTION_ATTEMPTS, batch_job_log.LOCK_VERSION, batch_job_log.TWIN_JOB_ID, batch_job_log.BULK_JOB_ID, batch_job_log.ROOT_JOB_ID, batch_job_log.PARENT_JOB_ID, batch_job_log.DC, batch_job_log.ERR_TYPE, batch_job_log.ERR_NUMBER, batch_job_log.ON_STRESS_DIVERT_TO, batch_job_log.PARAM_1, batch_job_log.PARAM_2, batch_job_log.PARAM_3, batch_job_log.PARAM_4, batch_job_log.PARAM_5 FROM `batch_job_log` ORDER BY batch_job_log.ID DESC LIMIT 1
2018-10-09 14:13:22 [0.000673] [192.168.70.1] [887660940] [31] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00034499168395996 seconds
2018-10-09 14:13:22 [0.000225] [192.168.70.1] [887660940] [32] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.0048220157623291 seconds
2018-10-09 14:13:22 [0.000578] [192.168.70.1] [887660940] [33] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.017295837402344 seconds, memory: 5767168
2018-10-09 14:13:22 [0.000383] [192.168.70.1] [887660940] [34] [API] [kEventsManager::flushEvents] NOTICE: started flushing deferred events
2018-10-09 14:13:22 [0.000385] [192.168.70.1] [887660940] [35] [API] [kEventsManager::flushEvents] NOTICE: finished flushing deferred events
2018-10-09 14:13:22 [0.000209] [192.168.70.1] [887660940] [36] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2018-10-09 14:13:22 [0.000169] [192.168.70.1] [887660940] [37] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00018906593322754
2018-10-09 14:13:22 [0.000141] [192.168.70.1] [887660940] [38] [API] [global] INFO: API-end [0.054409980773926]
2018-10-09 14:13:22 [0.000131] [192.168.70.1] [887660940] [39] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
2018-10-09 14:13:22 [0.004143] [192.168.70.1] [438466867] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2018-10-09 14:13:22 [0.000155] [192.168.70.1] [438466867] [2] [API] [global] INFO: API-start pid:39387
2018-10-09 14:13:22 [0.000770] [192.168.70.1] [438466867] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
    [service] => analytics
    [apiVersion] => 3.1
    [expiry] => 86400
    [clientTag] => kwidget:v2.71.2
    [format] => 1
    [ignoreNull] => 1
    [action] => trackEvent
    [entryId] => 0_6b7coc4j
    [partnerId] => 100
    [eventType] => 99
    [sessionId] => aa1d4c32-2187-dd67-a3bb-3a3aae558fc3-1
    [eventIndex] => 7
    [bufferTime] => 10
    [actualBitrate] => -1
    [flavorId] => -1
    [referrer] => http://192.168.70.131/index.php/extwidget/preview/partner_id/100/uiconf_id/23448171/entry_id/0_6b7coc4j/embed/dynamic
    [deliveryType] => hls
    [sessionStartTime] => null
    [uiConfId] => 23448171
    [clientVer] => 2.71.2
    [position] => 0
    [playbackType] => vod
    [playTimeSum] => 0
    [averageBitrate] => 0
    [bufferTimeSum] => 19.994
    [kalsig] => a12ce7da68ecba12246b0ea96d5b91c4
)
]
2018-10-09 14:13:22 [0.001635] [192.168.70.1] [438466867] [4] [API] [KalturaDispatcher->dispatch] CRIT: exception 'Exception' with message 'Action does not exist!' in /opt/kaltura/app/infra/log/KalturaLog.php:74
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php(57): KalturaLog::crit('Action does not...')
#1 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
#2 /opt/kaltura/app/api_v3/web/index.php(31): KalturaFrontController->run()
#3 {main}
2018-10-09 14:13:22 [0.001320] [192.168.70.1] [438466867] [5] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Action "trackevent" does not exists for service "analytics"' in /opt/kaltura/app/api_v3/lib/KalturaDispatcher.php:58
Stack trace:
#0 /opt/kaltura/app/api_v3/lib/KalturaFrontController.php(113): KalturaDispatcher->dispatch('analytics', 'trackEvent', Array)
#1 /opt/kaltura/app/api_v3/web/index.php(31): KalturaFrontController->run()
#2 {main}
2018-10-09 14:13:22 [0.001213] [192.168.70.1] [438466867] [6] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2018-10-09 14:13:22 [0.000340] [192.168.70.1] [438466867] [7] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00042414665222168
2018-10-09 14:13:22 [0.000104] [192.168.70.1] [438466867] [8] [API] [global] INFO: API-end [0.0096251964569092]
2018-10-09 14:13:22 [0.000086] [192.168.70.1] [438466867] [9] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
^C
[root@bogon log]#

#5

Hello @jianfzhu,

The immediate issue is that the batch daemon fails to generate a valid KS. When the batch daemon is down, entries cannot be transcoded and therefore, cannot be played.

You can attempt to correct this by manually editing /opt/kaltura/app/configurations/batch/batch.ini though I must say that this is a rather strong indication that the initial deployment has not finished successfully and I suggest that you redeploy rather than manually apply “fixes”.

If you’d like to attempt to correct this by editing the file, start by making sure the hostname in the INI is correct, i.e that YOURHOST actually contains the correct hostname for the machine:

[YOURHOST : mainTemplate]

Also ensure that the serviceUrl and secret directives hold the correct values.
The batch partner secret [partner ID -1] can be obtained by running this query:

mysql> select admin_secret from kaltura.partner where id=-1;