Can't login to after changing my PW

Hi, I can’t login to KMC. I tried with changing my PW, reset it, still doesn’t work. Any idea?

Hello @jens1,

Is this a trial account or a paying partner? if this is a paying partner, please open a ticket with our support team, otherwise, the most likely reason is you’ve gone over your free trial quota but I’m happy to check that out. For that, please provide your partner ID and email address.

Thanks Jess, I send you a private message with email and partnerID.

Hi @jens1,

Replied to your private message.