I recently discovered tat analytics had stopped working. Since a couple of weeks ago the graph is flat at zero.
After researching the forum I’ve tried the following.
looked in the apache access log and indeed it shows lines containing &action=collect
Made sure I don’t have any locks select * from kalturadw_ds.locks ;
Made sure files is listed in db select * from kalturadw_ds.files where insert_time >=%Y%m%d;
Made sure data is there select * from kalturadw.dwh_fact_events where event_date_id >=%Y%m%d ;
and then run /opt/kaltura/bin/kaltura-run-dwh.sh
I do see some errors in dwh_plays_views_sync.sh, but I’m not sure whether they are related to this. [global] ERR: exception ‘Exception’ with message ‘Couldn’t find entry [0_ywzxw2on]’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Still analytics’s in KMC is empty