An error occurred / Application error when trying to log in

Community Forums
1

Hello everyone,

I’ve installed and configured a basic installation of Kaltura 5. When the installation is complete, I try to log in with the administrator’s email/pwd and I’m getting “An error occurred” and “Application error”. I’ve checked the admin_console.log and I have an Exception with message ‘string could not be parsed as XML’ in /opt/kaltura/app/admin_console/lib/Kaltura/Client/ClientBase.php:222

I’ve opened the ClientBase.php file at line 222, and it relates to a private function unmarshal($xmlData)
{
$xml = new SimpleXMLElement($xmlData);
return self::unmarshallItem($xml->result);
}

But this doesn’t tell me more about the origin/cause of the error.

I’ve searched a bit the forum and see a few articles where the same error was mentioned, for example this one:
http://www.kaltura.org/error-occurred-application-error-kaltura-admin-console

I’ve tried the changes in the upper link (mysql:host=localhost or change of IP adress in /etc/hosts) but nothing changed.
In my case, I’ve a local IP of 10.10.10.4 which is natted on the internet into 72.X.X.X
I’ve tried putting either IP adress and it nothing changed.

Can anyone recommend new leads?
Thank you,

2

I’ve tried researching several ideas to no avail :-(.

I also discovered that I’m getting an error with Sphinx at boot time:
FATAL: stop: pid file /opt/kaltura/sphinx/search.pid does not exist or is not readable
Exit code for stop was 1

I’m not sure though it 1-this means that the Sphinx service is not running and 2-if it is linked with the problem specified earlier. I’m still seeing processes related to Sphinx running afterwards:

root 1610 0.0 0.0 108204 1396 ? Ss 17:17 0:00 /bin/bash /opt/ kaltura/app/plugins/sphinx_search/scripts/watch.daemon.onprem.sh
root 1729 0.1 0.8 322200 17200 ? S 17:18 0:02 php populateFro mLog.php /opt/kaltura/app/plugins/sphinx_search/scripts/configs/server-sphinx.ph p
root 1750 0.0 0.0 23504 1064 ? S 17:18 0:00 /opt/kaltura/bi n/sphinx/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf
root 1751 0.1 0.1 93648 3804 ? Sl 17:18 0:02 /opt/kaltura/bi n/sphinx/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf
root 3142 0.0 0.0 106096 1268 ? Ss 17:28 0:00 /bin/bash /opt/ kaltura/app/plugins/sphinx_search/scripts/watch.daemon.onprem.sh

3

I’ve tried researching several ideas to no avail :-(.

I also discovered that I’m getting an error with Sphinx at boot time:
FATAL: stop: pid file /opt/kaltura/sphinx/search.pid does not exist or is not readable
Exit code for stop was 1

I’m not sure though it 1-this means that the Sphinx service is not running and 2-if it is linked with the problem specified earlier. I’m still seeing processes related to Sphinx running afterwards:

root 1610 0.0 0.0 108204 1396 ? Ss 17:17 0:00 /bin/bash /opt/ kaltura/app/plugins/sphinx_search/scripts/watch.daemon.onprem.sh
root 1729 0.1 0.8 322200 17200 ? S 17:18 0:02 php populateFro mLog.php /opt/kaltura/app/plugins/sphinx_search/scripts/configs/server-sphinx.ph p
root 1750 0.0 0.0 23504 1064 ? S 17:18 0:00 /opt/kaltura/bi n/sphinx/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf
root 1751 0.1 0.1 93648 3804 ? Sl 17:18 0:02 /opt/kaltura/bi n/sphinx/searchd --config /opt/kaltura/app/configurations/sphinx/kaltura.conf
root 3142 0.0 0.0 106096 1268 ? Ss 17:28 0:00 /bin/bash /opt/ kaltura/app/plugins/sphinx_search/scripts/watch.daemon.onprem.sh