Admin console login issue after installation on single server

Hello Kaltura expert,

After install Kaltura, cannot log into admin console (https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md) and found MySQL table user_login_data (the table exists) is empty, and wondering what may be the issue and I think Kaltura should store admin user name and password in table user_login_data?

thanks in advance,
Lin

Hello,

If it is empty, it means the DB population phase did pass correctly. I suggest you run /opt/kaltura/bin/kaltura-drop-db.sh and then rerun the kaltura-config-all.sh again. You can pass it the ans file created by the prev run under /tmp/kaltura_*.ans as an arg to avoid having to input params again.

Thanks Jess,

Is user_login_data the right table where admin account/password is stored? Just wondering the quick way to check if DB is setup and configured correctly. It seems table are there, but no data inside, not sure what may be the issues.

BTW, where to see all error logs of admin console? And for DB population phase, you mean “/opt/kaltura/bin/kaltura-mysql-settings.sh” or something else? Thanks.

regards,
Lin

Population phase is kaltura-db-config.sh, then there is kaltura-dwh-config.sh for the Analytics part.
You can check the logs under /opt/kaltura/log but if something failed, the relevant script should also output an error in RED.

Thanks Jess,

Is kaltura-db-config.sh invoked by /opt/kaltura/bin/kaltura-config-all.sh? Or we should run kaltura-db-config.sh manually?

Find in the guide (https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md) seems no need to run kaltura-db-config.sh manually?

regards,
Lin

/opt/kaltura/bin/kaltura-config-all.sh will call all scripts. No need to do it manually

Thanks Jess!

And all errors during configuration “kaltura-config-all.sh” is logged in /opt/kaltura/log? And also when running Kaltura (including admin console and KMC) are logged in /opt/kaltura/log?

Have a great day.

regards,
Lin