Video is not playing in android reference app

hi all,

i am working with kaltura last 1 week and i log in success but my video is not playing and show me message (Error getting sources from server. please try again.(unknown widget[_102])). kindly give me some solution to solve this.

Hello,

I assume you are using an embed code? if so, please provide it. Also, does it play correctly from a PC? in addition, what do you see in the /opt/kaltura/log/kaltura_api_v3.log and /opt/kaltura/log/kaltura_apache_error.log?

You can also run:
# kaltlog

from the server’s shell while making the request to look at the errors

Hi Jess,
I have downloaded the reference android application (https://github.com/kaltura/AndroidReferenceApp) and integrated it with our Kaltura CE edition. When i run the android application it is able to establish the session and I can see the video thumbnail and the details on the app, but when i try to play video i am getting error (Error getting sources from server. please try again.(unknown widget[_102])).

API LOG

2015-07-31 10:38:13 [0.001905] [1.39.32.6] [724289453] [API] [global]
DEBUG: >------------------------------------- api_v3

2015-07-31 10:38:13 [0.000340] [1.39.32.6] [724289453] [API] [global]
INFO: API-start pid:7573

2015-07-31 10:38:13 [0.000231] [1.39.32.6] [724289453] [API]
[KalturaFrontController->run] DEBUG: Params [Array

(

[service] => media

[action] => get

[ignoreNull] => 1

[ks] => 

OGRiNGI2MjUzZjVjYWYwYmJmMTQ2NjZkZWRkMGQ1YWRlMWFmNTkyOXwxMDU7MTA1OzE0Mzg0MDQ2MzI7MjsxNDM4MzE4MjMyLjM0OTc7amFja3Nvbm0ucG9AZXNzZWxzaHlhbS5uZXQ7Kjs7

[entryId] => 0_1gycq0bn

[clientTag] => android:13-04-09

[version] => -1

[apiVersion] => 3.1.5

[format] => 2

[sig] => 265c25f70791a0231d5c98fb859415b5

[partnerId] => 0

)

]

2015-07-31 10:38:13 [0.001059] [1.39.32.6] [724289453] [API]
[KalturaDispatcher->dispatch] DEBUG: Dispatching service [media], action
[get], reqIndex [1] with params Array

(

[0] => 0_1gycq0bn

[1] => -1

)

2015-07-31 10:38:13 [0.002846] [1.39.32.6] [724289453] [API]
[KalturaPDO->__construct] DEBUG: conn took - 0.00024819374084473 seconds
to mysql:host=127.0.0.1;port=3306;dbname=kaltura;

2015-07-31 10:38:13 [0.000156] [1.39.32.6] [724289453] [API]
[Propel::initConnection] NOTICE: total conn took 0.00044703483581543
mysql:host=127.0.0.1;port=3306;dbname=kaltura;

2015-07-31 10:38:13 [0.000434] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT kuser.ID,
kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME,
kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD,
kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY,
kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME,
kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL,
kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM,
kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP,
kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS,
kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS,
kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID,
kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID,
kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT,
kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM
kuser WHERE kuser.PARTNER_ID=‘105’ AND
kuser.PUSER_ID=‘jacksonm.po@esselshyam.net’ AND kuser.STATUS<>‘2’ ORDER
BY kuser.UPDATED_AT DESC LIMIT 1

2015-07-31 10:38:13 [0.000545] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00041699409484863 seconds

2015-07-31 10:38:13 [0.001325] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT invalid_session.ID,
invalid_session.KS, invalid_session.KS_VALID_UNTIL,
invalid_session.CREATED_AT, invalid_session.ACTIONS_LIMIT,
invalid_session.TYPE FROM invalid_session WHERE
(invalid_session.TYPE=‘0’ AND
invalid_session.KS=‘8db4b6253f5caf0bbf14666dedd0d5ade1af5929’) LIMIT 1

2015-07-31 10:38:13 [0.000239] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00013208389282227 seconds

2015-07-31 10:38:13 [0.001168] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT permission.ID,
permission.TYPE, permission.NAME, permission.FRIENDLY_NAME,
permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS,
permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS,
permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA
FROM permission WHERE permission.PARTNER_ID IN (‘105’,‘0’) AND
permission.NAME=‘FEATURE_END_USER_REPORTS’ ORDER BY permission.STATUS
ASC LIMIT 1

2015-07-31 10:38:13 [0.000305] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00020718574523926 seconds

2015-07-31 10:38:13 [0.000636] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT kuser.ID,
kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME,
kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD,
kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY,
kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME,
kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL,
kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM,
kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP,
kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS,
kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS,
kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID,
kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID,
kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT,
kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM
kuser WHERE kuser.PARTNER_ID=‘105’ AND
kuser.PUSER_ID=‘jacksonm.po@esselshyam.net’ AND kuser.STATUS<>‘2’ LIMIT 1

2015-07-31 10:38:13 [0.000342] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00023913383483887 seconds

2015-07-31 10:38:13 [0.000440] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT partner.ID,
partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2,
partner.SECRET, partner.ADMIN_SECRET,
partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH,
partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT,
partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS,
partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME,
partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE,
partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA,
partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES,
partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF,
partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT,
partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING,
partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE,
partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE,
partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE
partner.ID=‘105’

2015-07-31 10:38:13 [0.000312] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00021481513977051 seconds

2015-07-31 10:38:13 [0.000656] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT
kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID,
kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT,
kuser_to_user_role.UPDATED_AT FROM kuser_to_user_role WHERE
kuser_to_user_role.KUSER_ID=‘32’

2015-07-31 10:38:13 [0.000225] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00012803077697754 seconds

2015-07-31 10:38:13 [0.000668] [1.39.32.6] [724289453] [API]
[kPermissionManager::getFromCache] DEBUG: Found a cache value for key
[role_2_partner_105_internal_1] map hash
[878fc0b940496b32bd95006d943e9b39] in layer [apcSerialized]

2015-07-31 10:38:13 [0.000511] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT permission.ID,
permission.TYPE, permission.NAME, permission.FRIENDLY_NAME,
permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS,
permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS,
permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA
FROM permission WHERE permission.PARTNER_ID IN (‘105’,‘0’) AND
permission.NAME=‘FEATURE_ENTITLEMENT’ ORDER BY permission.STATUS ASC LIMIT 1

2015-07-31 10:38:13 [0.000284] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00019192695617676 seconds

2015-07-31 10:38:13 [0.000164] [1.39.32.6] [724289453] [API]
[KalturaActionReflector->initService] DEBUG: Create or retrieve instance
of action class [MediaService]

2015-07-31 10:38:13 [0.000346] [1.39.32.6] [724289453] [API]
[KalturaDispatcher->dispatch] DEBUG: Invoke start

2015-07-31 10:38:13 [0.001107] [1.39.32.6] [724289453] [API]
[SphinxCriterion->addOr] DEBUG: Add OR criterion field
[entry.PARTNER_ID] to current field [entry.PARTNER_ID]

2015-07-31 10:38:13 [0.000548] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT entry.ID,
entry.KSHOW_ID, entry.KUSER_ID, entry.NAME, entry.TYPE,
entry.MEDIA_TYPE, entry.DATA, entry.THUMBNAIL, entry.VIEWS, entry.VOTES,
entry.COMMENTS, entry.FAVORITES, entry.TOTAL_RANK, entry.RANK,
entry.TAGS, entry.ANONYMOUS, entry.STATUS, entry.SOURCE,
entry.SOURCE_ID, entry.SOURCE_LINK, entry.LICENSE_TYPE, entry.CREDIT,
entry.LENGTH_IN_MSECS, entry.CREATED_AT, entry.UPDATED_AT,
entry.PARTNER_ID, entry.DISPLAY_IN_SEARCH, entry.SUBP_ID,
entry.CUSTOM_DATA, entry.SCREEN_NAME, entry.SITE_URL, entry.PERMISSIONS,
entry.GROUP_ID, entry.PLAYS, entry.PARTNER_DATA, entry.INT_ID,
entry.INDEXED_CUSTOM_DATA_1, entry.DESCRIPTION, entry.MEDIA_DATE,
entry.ADMIN_TAGS, entry.MODERATION_STATUS, entry.MODERATION_COUNT,
entry.MODIFIED_AT, entry.PUSER_ID, entry.ACCESS_CONTROL_ID,
entry.CONVERSION_PROFILE_ID, entry.CATEGORIES, entry.CATEGORIES_IDS,
entry.START_DATE, entry.END_DATE, entry.FLAVOR_PARAMS_IDS,
entry.AVAILABLE_FROM, entry.LAST_PLAYED_AT FROM entry WHERE
entry.ID=‘0_1gycq0bn’ AND entry.STATUS<>‘3’ AND (entry.PARTNER_ID IN
(‘0’,‘105’) OR entry.DISPLAY_IN_SEARCH=‘2’)

2015-07-31 10:38:13 [0.000342] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00023698806762695 seconds

2015-07-31 10:38:13 [0.001465] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT permission.ID,
permission.TYPE, permission.NAME, permission.FRIENDLY_NAME,
permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS,
permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS,
permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA
FROM permission WHERE permission.PARTNER_ID IN (‘105’,‘0’) AND
permission.NAME=‘FEATURE_DISABLE_CATEGORY_LIMIT’ ORDER BY
permission.STATUS ASC LIMIT 1

2015-07-31 10:38:13 [0.000274] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00017690658569336 seconds

2015-07-31 10:38:13 [0.001066] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: /*
mycloud.esselshyam.net[724289453][propel] */ SELECT permission.ID,
permission.TYPE, permission.NAME, permission.FRIENDLY_NAME,
permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS,
permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS,
permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA
FROM permission WHERE permission.PARTNER_ID IN (‘105’,‘0’) AND
permission.NAME=‘FEATURE_DISABLE_KMC_DRILL_DOWN_THUMB_RESIZE’ ORDER BY
permission.STATUS ASC LIMIT 1

2015-07-31 10:38:13 [0.000289] [1.39.32.6] [724289453] [API]
[KalturaStatement->execute] DEBUG: Sql took - 0.00018095970153809 seconds

2015-07-31 10:38:13 [0.000395] [1.39.32.6] [724289453] [API]
[KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.0054841041564941
seconds

2015-07-31 10:38:13 [0.000076] [1.39.32.6] [724289453] [API]
[KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.01796293258667
seconds, memory: 6029312

2015-07-31 10:38:13 [0.000156] [1.39.32.6] [724289453] [API]
[KalturaFrontController->serializeResponse] DEBUG: Serialize start

2015-07-31 10:38:13 [0.000790] [1.39.32.6] [724289453] [API]
[KalturaFrontController->serializeResponse] DEBUG: Serialize took -
0.00079083442687988

2015-07-31 10:38:13 [0.000078] [1.39.32.6] [724289453] [API] [global]
INFO: API-end [0.021676063537598]

2015-07-31 10:38:13 [0.000058] [1.39.32.6] [724289453] [API] [global]
DEBUG: <------------------------------------- api_v3