Universal Studio Stuck

Hi,

I just upgraded to 10.4.0 from some flavor of CE 9. THe upgrade seems to be successful except when I go into the universal studio the indicator just spins and nothing loads. Also none of my players work anymore on any of my sites.

All sanity checks passed except one. I think this failure may be the reason why my analytics stopped reporting views.

So, 2 issues here, no analytics and no universal studio.

Testing analytics, be patient…

Please note: if you are running this test on a clustered ENV, it will fail but this does not mean there is an actual problem.
The tech information as to why is available here:
https://github.com/kaltura/platform-install-packages/issues/106#issuecomment-42837404

[DWH cycle] [FAILED, RC: 255] - [5.715456409]
[Upload content kaltura_logo_animated_green.flv] [PASSED, RC: 0] - [1.008835449]
[Upload bulk using CSV] [PASSED, RC: 0] - [.616352688]
[Upload bulk using XML] [PASSED, RC: 0] - [.301423503]
[Create player] [PASSED, RC: 0] - [.280048925]
[Generate thumb] [PASSED, RC: 0] - [.327629994]
[Delete partner] [PASSED, RC: 0] - [.425004798]
/opt/kaltura/bin/kaltura-sanity.sh: line 402: [: =: unary operator expected
[Red5 file upload] [SKIPPED as OflaDemo isn’t configured]
see: https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#configure-red5-server

Also found these errors in my kaltura-apache log when trying to access the Universal Studio.

[Tue Feb 10 09:09:09 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/p
[Tue Feb 10 09:28:31 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/?p=96
[Tue Feb 10 09:29:00 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/?p=96
[Tue Feb 10 09:29:06 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/?p=96
[Tue Feb 10 09:29:06 2015] [error] [client 72.240.230.7] File does not exist: /usr/share/pear/data/symfony, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/p/101/sp/10100/thumbnail/entry_id//version/100002/acv/152/width/560/height/395
[Tue Feb 10 09:29:06 2015] [error] [client 72.240.230.7] File does not exist: /usr/share/pear/data/symfony, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/p/101/sp/10100/thumbnail/entry_id//version/100002/acv/152/width/560/height/395
[Tue Feb 10 09:29:06 2015] [error] [client 72.240.230.7] File does not exist: /usr/share/pear/data/symfony, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/p/101/sp/10100/thumbnail/entry_id//version/100002/acv/152/width/560/height/395
[Tue Feb 10 09:30:41 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/?p=96
[Tue Feb 10 09:39:30 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/web/html5/html5lib/v2.22
[Tue Feb 10 10:13:23 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 10:13:41 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 10:14:00 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 10:15:42 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 10:16:27 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 10:40:43 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 11:03:02 2015] [error] [client 72.240.230.7] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 11:03:03 2015] [error] [client 65.17.159.99] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 11:03:03 2015] [error] [client 65.17.159.99] Cannot find DC with id [1], referer: http://testsite.hs3.tv/
[Tue Feb 10 11:20:22 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/web/html5/html5lib/v2.22, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448188/entry_id/0_wc0nrme5/embed/iframe?&flashvars[ks]=MmM1MGQ0ZDZhNmRlOTY0ZGI1Nzk3NGZmZWI3OGQ2NDFlNzA4NDlkNHwxMDE7MTAxOzE0MjM2NjMyNTI7MjsxNDIzNTc2ODUyLjg4ODU7a3ZlZGRlckB3dGx3LmNvbTtkaXNhYmxlZW50aXRsZW1lbnQ7Ow%3D%3D&framed=true
[Tue Feb 10 11:20:24 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/web/html5/html5lib/v2.22, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448188/entry_id/0_wc0nrme5/embed/iframe?
[Tue Feb 10 11:20:55 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/web/html5/html5lib/v2.22, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448188/entry_id/0_mul8k4tq/embed/iframe?&flashvars[ks]=MmM1MGQ0ZDZhNmRlOTY0ZGI1Nzk3NGZmZWI3OGQ2NDFlNzA4NDlkNHwxMDE7MTAxOzE0MjM2NjMyNTI7MjsxNDIzNTc2ODUyLjg4ODU7a3ZlZGRlckB3dGx3LmNvbTtkaXNhYmxlZW50aXRsZW1lbnQ7Ow%3D%3D&framed=true
[Tue Feb 10 20:47:25 2015] [error] [client 74.5.12.64] PHP Warning: rename(/tmp/classMap.cachezHnuVH,/opt/kaltura/app/cache//api_v3/classMap.cache): Permission denied in /opt/kaltura/app/infra/KAutoloader.php on line 396, referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:25 2015] [error] [client 74.5.12.64] PHP Class map could not be saved to path [/opt/kaltura/app/cache//api_v3/classMap.cache] folder permissions [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaScheduler.cache] type [KalturaScheduler] folder permisisons [755]
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaSchedulerStatusArray.cache] type [KalturaSchedulerStatusArray] folder permisisons [755]
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilterArray.cache] type [KalturaWorkerQueueFilterArray] folder permisisons [755]
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilter.cache] type [KalturaWorkerQueueFilter] folder permisisons [755]
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobType.cache] type [KalturaBatchJobType] folder permisisons [755]
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobFilter.cache] type [KalturaBatchJobFilter] folder permisisons [755]
[Tue Feb 10 20:47:27 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobStatus.cache] type [KalturaBatchJobStatus] folder permisisons [755]
[Tue Feb 10 20:47:33 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:33 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:33 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:43 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:43 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:43 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:46 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:53 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:53 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:53 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:47:59 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStreamEntryFilter.cache] type [KalturaLiveStreamEntryFilter] folder permisisons [755]
[Tue Feb 10 20:47:59 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaNullableBoolean.cache] type [KalturaNullableBoolean] folder permisisons [755]
[Tue Feb 10 20:47:59 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaFilterPager.cache] type [KalturaFilterPager] folder permisisons [755]
[Tue Feb 10 20:47:59 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaEntryStatus.cache] type [KalturaEntryStatus] folder permisisons [755]
[Tue Feb 10 20:47:59 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaEntryType.cache] type [KalturaEntryType] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaScheduler.cache] type [KalturaScheduler] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaSchedulerStatusArray.cache] type [KalturaSchedulerStatusArray] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilterArray.cache] type [KalturaWorkerQueueFilterArray] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilter.cache] type [KalturaWorkerQueueFilter] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobType.cache] type [KalturaBatchJobType] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobFilter.cache] type [KalturaBatchJobFilter] folder permisisons [755]
[Tue Feb 10 20:48:00 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobStatus.cache] type [KalturaBatchJobStatus] folder permisisons [755]
[Tue Feb 10 20:48:03 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:03 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:03 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:10 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaDropFolderFilter.cache] type [KalturaDropFolderFilter] folder permisisons [755]
[Tue Feb 10 20:48:10 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaNullableBoolean.cache] type [KalturaNullableBoolean] folder permisisons [755]
[Tue Feb 10 20:48:10 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaFilterPager.cache] type [KalturaFilterPager] folder permisisons [755]
[Tue Feb 10 20:48:12 2015] [error] [client 172.31.33.95] PHP Class map could not be saved to path [/opt/kaltura/app/cache//api_v3/classMap.cache] folder permissions [755]
[Tue Feb 10 20:48:13 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:13 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:13 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaScheduler.cache] type [KalturaScheduler] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaSchedulerStatusArray.cache] type [KalturaSchedulerStatusArray] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaSchedulerStatus.cache] type [KalturaSchedulerStatus] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobType.cache] type [KalturaBatchJobType] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaSchedulerStatusType.cache] type [KalturaSchedulerStatusType] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilterArray.cache] type [KalturaWorkerQueueFilterArray] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilter.cache] type [KalturaWorkerQueueFilter] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobFilter.cache] type [KalturaBatchJobFilter] folder permisisons [755]
[Tue Feb 10 20:48:14 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobStatus.cache] type [KalturaBatchJobStatus] folder permisisons [755]
[Tue Feb 10 20:48:23 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:23 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:23 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:26 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:29 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStreamEntryFilter.cache] type [KalturaLiveStreamEntryFilter] folder permisisons [755]
[Tue Feb 10 20:48:29 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaNullableBoolean.cache] type [KalturaNullableBoolean] folder permisisons [755]
[Tue Feb 10 20:48:29 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaFilterPager.cache] type [KalturaFilterPager] folder permisisons [755]
[Tue Feb 10 20:48:29 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaEntryStatus.cache] type [KalturaEntryStatus] folder permisisons [755]
[Tue Feb 10 20:48:29 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaEntryType.cache] type [KalturaEntryType] folder permisisons [755]
[Tue Feb 10 20:48:30 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaScheduler.cache] type [KalturaScheduler] folder permisisons [755]
[Tue Feb 10 20:48:30 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaSchedulerStatusArray.cache] type [KalturaSchedulerStatusArray] folder permisisons [755]
[Tue Feb 10 20:48:30 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilterArray.cache] type [KalturaWorkerQueueFilterArray] folder permisisons [755]
[Tue Feb 10 20:48:30 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWorkerQueueFilter.cache] type [KalturaWorkerQueueFilter] folder permisisons [755]
[Tue Feb 10 20:48:31 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobType.cache] type [KalturaBatchJobType] folder permisisons [755]
[Tue Feb 10 20:48:31 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobFilter.cache] type [KalturaBatchJobFilter] folder permisisons [755]
[Tue Feb 10 20:48:31 2015] [error] [client 172.31.33.95] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaBatchJobStatus.cache] type [KalturaBatchJobStatus] folder permisisons [755]
[Tue Feb 10 20:48:33 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaLiveStatsEvent.cache] type [KalturaLiveStatsEvent] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:33 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaStatsEventType.cache] type [KalturaStatsEventType] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 20:48:33 2015] [error] [client 74.5.12.64] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaPlaybackProtocol.cache] type [KalturaPlaybackProtocol] folder permisisons [755], referer: http://www.wosn.tv/live/
[Tue Feb 10 21:44:23 2015] [error] [client 87.106.4.222] script not found or unable to stat: /var/www/cgi-bin/test-cgi
[Tue Feb 10 21:55:46 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/index.php/kmc/kmc4
[Tue Feb 10 21:55:49 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/index.php/kmc/kmc4
[Tue Feb 10 21:55:58 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448186/embed/auto?&flashvars[playlistAPI.kpl0Id]=0_6laaofit
[Tue Feb 10 21:56:05 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 21:56:26 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 21:56:50 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:01:43 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:02:31 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:31 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:31 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:31 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:31 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:33 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:33 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:33 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:33 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:33 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:02:34 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:14 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:14 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:14 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:14 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:14 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:15 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:15 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:15 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:15 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:15 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:16 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:18 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:18 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:18 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:18 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:18 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/
[Tue Feb 10 22:04:44 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://testsite.hs3.tv/?p=76
[Tue Feb 10 22:04:55 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:09:41 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:13:07 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/app/alpha/web/:80
[Tue Feb 10 22:13:19 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/app/alpha/web/:80
[Tue Feb 10 22:13:20 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/app/alpha/web/:80
[Tue Feb 10 22:20:02 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/app/alpha/web/:80
[Tue Feb 10 22:25:42 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:40:04 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:44:12 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:47:55 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/app/alpha/web/:80
[Tue Feb 10 22:48:21 2015] [error] [client 172.31.33.95] File does not exist: /opt/kaltura/app/alpha/web/:80
[Tue Feb 10 22:51:45 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:54:39 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:54:55 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 22:59:12 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 23:00:00 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 23:00:27 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 23:06:07 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 23:06:51 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 23:12:34 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html
[Tue Feb 10 23:13:11 2015] [error] [client 72.240.230.7] File does not exist: /opt/kaltura/app/alpha/web/:80, referer: http://ec2-54-172-128-78.compute-1.amazonaws.com/apps/studio/v1.9.4/index.html

Hello,

2 main issues it seems:
0. [client 72.240.230.7] File does not exist: /opt/kaltura/web/html5/html5lib/v2.22,
This file is part of the kaltura-html5lib:
# rpm -qf /opt/kaltura/web/html5/html5lib/v2.22/
kaltura-html5lib-v2.27-1.noarch
Can you check that it is properly installed? you can also reinstall it with:
# yum reinstall kaltura-html5lib

  1. ] Kaltura type reflector could not be saved to path [/opt/kaltura/app/cache//api_v3/typeReflector/KalturaEntryStatus.cache] type [KalturaEntryStatus] folder permisisons [755]

What are the permissions on:
/opt/kaltura/app/cache
You can fix them by running the kaltura-config-all.sh script which in fact you should run post each upgrade.

Let me know how it goes once these 2 issues are corrected.

Jess,

Reinstalled the html5lib and ran the kaltura-config-all.sh again. That seems to have solved the Universal Studio issue. Thanks for that fix, much appreciated.

Hopefully that reset permissions on /opt/kaltura/app/cache. They are now set to 775 with kaltura as the owner. Is this correct?

Let’s see how things go from here.

Ok, kaltlog has stopped yelling at me for the moment. So things seems mostly stable. All sanity checks pass except for the analytics. I got this result.

[DWH cycle] [FAILED, RC: 255] - [75.033109675]

Any ideas what it might be? Analytics have not been working correctly and are important to me.

Please check for the ‘ERROR’ string under /opt/kaltura/dwh/logs/*.