Universal Studio shows 404 not found in CE

mrwizard · December 14, 2014, 9:36pm

Hello all,

I have been experimenting with Kaltura CE for several weeks now. I have what I thought to be a successful deployment in an AWS EC2 instance. I have a single server install running on CentOS. I have gotten to the point where I am attempting to create my own players. When I navigate to the studio tab in KMC and click on “universal studio” I get a 404 not found error for /apps/studio/v1.9/index.html.

I found the /apps/studio directory on my server and it has a “v1.8.1” folder in it. I did attempt to rename that folder to “v1.9” and retried the link in KMC. At that point it just loaded a blank white page. I could use some help on how to go about making the universal studio work.

Thanks for your time.

jess · December 14, 2014, 9:50pm

Hello,

The version you should have with 9.19.8 [latest version] is v1.9.1.
I suggest you follow the upgrade proc here:

github.com

kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#upgrade-kaltura

# Installing Kaltura on a Single Server (RPM)
This guide describes RPM installation of an all-in-one Kaltura server and applies to all major RH based Linux distros including Fedora Core, RHEL, CentOS, etc.
([Note the supported distros and versions](http://kaltura.github.io/platform-install-packages/#supported-distros)).

[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.

#### Table of Contents
[Prerequites](pre-requisites.md)

[Pre-Install Steps](install-kaltura-redhat-based.md#pre-install-steps)

[Non-SSL Step-by-step Installation](install-kaltura-redhat-based.md#non-ssl-step-by-step-installation)

[Apache SSL Step-by-step Installation](install-kaltura-redhat-based.md#apache-ssl-step-by-step-installation)

[Nginx SSL Configuration](nginx-ssl-config.md)

[Unattended Installation](install-kaltura-redhat-based.md#unattended-installation)

[Live Streaming with Nginx and the RTMP module](install-kaltura-redhat-based.md#live-streaming-with-nginx-and-the-rtmp-module)

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Once aligned with the latest, if it still does not work, check the error logs and the JS console in your browser’s dev tools and paste here.

mrwizard · December 15, 2014, 2:51am

Hi Jess,

That worked out great. Thanks for the easy fix. I am curious tho…

I did my install 3 weeks ago, why didn’t I get the latest versions at that point? Did I do something wrong with the install?

Thanks again,

Ken

jess · December 15, 2014, 3:06pm

Hi Ken,

It was a mistake on our end, the kaltura-html5-studio was not pushed along with kaltura-base at the time and then, shortly after it was pushed. I believe it was just around that time.

Anyhow, happy to hear you’re good.