mrd69
January 30, 2015, 8:53am
1
I am trying to get Kaltura 10.3.0 running on RHEL 6.5 via the yum RPM installation. I have installed it and gotten the UI configured and running with most all of the defaults. I reached the point where the video conversion should happen in the sanity check, and it fails to covert with the following error
Internal Server Error (Error type 4)
screenshot
Firstly where to I get at more detailed information concerning the cause of the error?
Best
MRD
jess
January 30, 2015, 9:16am
2
Hello,
Lets start with checking the batch daemon is actually running:
# /etc/init.d/kaltura-batch status
# ps fax | grep php
If not running,
# /etc/init.d/kaltura-batch restart
If you still can’t convert, run:
# kaltlog
and check the errors
mrd69
January 30, 2015, 9:18am
3
Yes, it is and as well here are some logs from the extraction
[root@foo ~]# /etc/init.d/kaltura-batch status
Batch is running as 24808 31366 31368 31367 31370 …
extractmedia and extractmedia-err logs
seems to find some error with ffprobe
mrd69
January 30, 2015, 9:33am
4
as well, I’ve no command called kaltlog in the kaltura bin or available on my path, where does it reside?
jess
January 30, 2015, 12:02pm
5
It is an alias, source /etc/profile.d/kaltura_base.sh and you’ll have it.
Also, don’t know if the ffprobe: unrecognized option ‘i’ is the actual problem here.
Can you check for errors in /opt/kaltura/log/kaltura_api_v3.log?
You can start by running kaltlog and then going in the file reading the lines around the exception.
mrd69
January 30, 2015, 8:10pm
6
We have run and have found the following:
PHP Fatal error: Uncaught exception 'KalturaClientException' with message 'couldn't connect to host' in /opt/kaltura/app/batch/client/KalturaClientBase.php:357
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(1127): KalturaClientBase->doQueue()
--
thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 357
PHP Fatal error: Uncaught exception 'KalturaClientException' with message 'couldn't connect to host' in /opt/kaltura/app/batch/client/KalturaClientBase.php:357
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaPlugins/KalturaContentDistributionClientPlugin.php(2424): KalturaClientBase->doQueue()
--
thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 357
PHP Fatal error: Uncaught exception 'KalturaClientException' with message 'couldn't connect to host' in /opt/kaltura/app/batch/client/KalturaClientBase.php:357
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4097): KalturaClientBase->doQueue()
--
==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-01-30.err.log <==
PHP Fatal error: Uncaught exception 'KalturaException' with message 'Internal server error occurred' in /opt/kaltura/app/batch/client/KalturaClientBase.php:734
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4098): KalturaClientBase->throwExceptionIfError(Array)
mrd69
January 30, 2015, 8:11pm
7
FFprobe version 0.6.5, Copyright (c) 2007-2010 the FFmpeg developers
built on Jan 29 2012 17:52:15 with gcc 4.4.5 20110214 (Red Hat 4.4.5-6)
configuration: --prefix=/usr --libdir=/usr/lib64 --shlibdir=/usr/lib64 --mandir=/usr/share/man --incdir=/usr/include --disable-avisynth --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-avfilter-lavf --enable-libdc1394 --enable-libdirac --enable-libfaac --enable-libfaad --enable-libfaadbin --enable-libgsm --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libschroedinger --enable-libspeex --enable-libtheora --enable-libx264 --enable-gpl --enable-nonfree --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-x11grab
WARNING: library configuration mismatch
libavutil configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libavcodec configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libavformat configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libavdevice configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libavfilter configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libswscale configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libpostproc configuration: --prefix=/opt/kaltura/ffmpeg-0.6 --libdir=/opt/kaltura/ffmpeg-0.6/lib --shlibdir=/opt/kaltura/ffmpeg-0.6/lib --extra-cflags='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic -fPIC' --enable-avfilter --enable-libfaac --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-librtmp --enable-libx264 --enable-gpl --enable-nonfree --enable-libopenjpeg --enable-postproc --enable-pthreads --enable-shared --enable-swscale --enable-vdpau --enable-version3 --enable-bzlib --disable-devices --enable-filter=movie --enable-x11grab
libavutil 50.15. 1 / 50.15. 1
libavcodec 52.72. 2 / 52.72. 2
libavformat 52.64. 2 / 52.64. 2
libavdevice 52. 2. 0 / 52. 2. 0
libavfilter 1.19. 0 / 1.19. 0
libswscale 0.11. 0 / 0.11. 0
libpostproc 51. 2. 0 / 51. 2. 0
ffprobe: unrecognized option 'i'
sh: ffprobe: command not found
sh: ffprobe: command not found
sh: ffprobe: command not found
sh: ffprobe: command not found
sh: ffprobe: command not found
Additional error information seen recently this morning.
==> /opt/kaltura/log/batch/validatelivemediaservers-0-2015-01-31.err.log <==
PHP Fatal error: Uncaught exception 'KalturaException' with message 'Internal server error occurred' in /opt/kaltura/app/batch/client/KalturaClientBase.php:734
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4098): KalturaClientBase->throwExceptionIfError(Array)
[1/30/15, 12:13:00 PM] ~: PHP Fatal error: Uncaught exception 'KalturaException' with message 'Internal server error occurred' in /opt/kaltura/app/batch/client/KalturaClientBase.php:734
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClient.php(4098): KalturaClientBase->throwExceptionIfError(Array)
#1 /opt/kaltura/app/batch/batches/ValidateLiveMediaServers/KAsyncValidateLiveMediaServers.class.php(45): KalturaLiveStreamService->listAction(Object(KalturaLiveStreamEntryFilter), Object(KalturaFilterPager))
#2 /opt/kaltura/app/batch/batches/ValidateLiveMediaServers/KAsyncValidateLiveMediaServersExe.php(11): KAsyncValidateLiveMediaServers->run()
#3 {main}
thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 734
jess
February 1, 2015, 11:49am
8
The batch makes HTTP requests to the API and the errors should be there.
mrd69
February 1, 2015, 5:23pm
9
I hope one of these is helpful. I was not able to find the time range I posted above.