Problems with converting video

Hello,

After up a new server, the videos cannot be converted. After upload, they stay “converting” message.

My kaltlog return:

==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Mon Oct 26 20:13:29 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:29 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:30 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:31 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:31 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:32 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:32 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sql
[Mon Oct 26 20:13:33 2015] [error] [client 110.77.231.99] File does not exist: /opt/kaltura/app/alpha/web/sqlmanager
[Mon Oct 26 20:14:20 2015] [error] [client 95.213.177.122] script ‘/opt/kaltura/app/alpha/web/azenv.php’ not found or unable to stat, referer: https://proxyradar.com/
[Mon Oct 26 21:46:11 2015] [error] [client 179.110.31.112] PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/admin_console/lib/Kaltura/Client/ClientBase.php on line 728, referer: http://192.99.19.65/start/index.php


thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 821
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

==> /opt/kaltura/log/batch/extractmedia-0-2015-10-26.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930


==> /opt/kaltura/log/batch/jobsuspender-0-2015-10-26.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

==> /opt/kaltura/log/batch/mailer-0-2015-10-26.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210


==> /opt/kaltura/log/batch/partnerloadcleanup-0-2015-10-26.err.log <==
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
#0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

Any idea?

Hello,

Try:

  • stopping the kaltura-monit daemon
  • stopping the Apache daemon
  • stopping the Memcache daemon
  • stopping the kaltura-batch daemon
    run:
    # find /opt/kaltura/app/cache/ -type f -exec rm {} ;
    # /opt/kaltura/app/generator/generate.php
  • start all daemons again

You should be good.

Hello, I tried the steps bellow, but convertion is not working:

service kaltura-batch stop
/etc/init.d/memcached stop
service kaltura-monit stop
service httpd stop

find /opt/kaltura/app/cache/ -type f -exec rm {} ;
php /opt/kaltura/app/generator/generate.php

service kaltura-batch start
/etc/init.d/memcached start
service kaltura-monit start
service httpd start

During the procedure, was returning the followin information:

service kaltura-monit start
Starting monit: checksum: file /opt/kaltura/app/configurations/sphinx/populate/.ini is not regular file
/opt/kaltura/app/configurations/monit/monit.d/enabled.sphinx.populate.rc:13: Cannot compute a checksum for file /opt/kaltura/app/configurations/sphinx/populate/.ini 'restart’
Starting Monit 5.13 daemon with http interface at [*]:2812 [ OK ]

I was thinking in partition of my disk. I monted partition in /opt/kaltura.
I checked permissions and it is apparently regular.

/opt/kaltura/log/kaltura_apache_errors.log
[Tue Oct 27 05:44:37 2015] [error] [client 198.245.55.221] File does not exist: /opt/kaltura/app/alpha/web/SQLiteManager-1.2.4
[Tue Oct 27 05:44:38 2015] [error] [client 198.245.55.221] File does not exist: /opt/kaltura/app/alpha/web/sqlitemanager
[Tue Oct 27 05:44:38 2015] [error] [client 198.245.55.221] File does not exist: /opt/kaltura/app/alpha/web/SQlite
[Tue Oct 27 05:44:38 2015] [error] [client 198.245.55.221] File does not exist: /opt/kaltura/app/alpha/web/SQLiteManager
[Tue Oct 27 06:30:45 2015] [error] [client 95.213.177.124] script ‘/opt/kaltura/app/alpha/web/azenv.php’ not found or unable to stat, referer: https://proxyradar.com/
[Tue Oct 27 08:20:29 2015] [error] [client 191.188.97.243] PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/admin_console/lib/Kaltura/Client/ClientBase.php on line 728, referer: http://192.99.19.65/admin_console/
[Tue Oct 27 08:44:57 2015] [error] [client 189.29.142.72] PHP Warning: file_get_contents(/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWidget.cache): failed to open stream: Permission denied in /opt/kaltura/app/api_v3/lib/KalturaTypeReflectorCacher.php on line 44, referer: http://192.99.19.65/index.php/kmc/kmc4
[Tue Oct 27 08:44:57 2015] [error] [client 189.29.142.72] PHP Warning: file_get_contents(/opt/kaltura/app/cache//api_v3/typeReflector/KalturaWidgetSecurityType.cache): failed to open stream: Permission denied in /opt/kaltura/app/api_v3/lib/KalturaTypeReflectorCacher.php on line 44, referer: http://192.99.19.65/index.php/kmc/kmc4
[Tue Oct 27 09:09:03 2015] [error] [client 185.25.151.159] script ‘/opt/kaltura/app/alpha/web/testproxy.php’ not found or unable to stat
[Tue Oct 27 09:46:02 2015] [error] [client 95.213.177.125] script ‘/opt/kaltura/app/alpha/web/azenv.php’ not found or unable to stat, referer: https://proxyradar.com/


thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 821
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

/opt/kaltura/log/batch/dbcleanup-0-2015-10-27.err.log
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal server error occurred’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

/opt/kaltura/log/batch/extractmedia-0-2015-10-26.err.log
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930


/opt/kaltura/log/batch/extractmedia-0-2015-10-27.err.log
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930


/opt/kaltura/log/batch/jobsuspender-0-2015-10-26.err.log
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

/opt/kaltura/log/batch/mailer-0-2015-10-26.err.log
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210


/opt/kaltura/log/batch/mailer-0-2015-10-27.err.log
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210


/opt/kaltura/log/batch/partnerloadcleanup-0-2015-10-26.err.log
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 362
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal database error’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

Hello,

So, a few issues here:
Starting monit: checksum: file /opt/kaltura/app/configurations/sphinx/populate/.ini is not regular file

This was a bug that was fixed a few days ago. You can fix it manually by editing /opt/kaltura/app/configurations/monit/monit.d/enabled.sphinx.populate.rc
and setting:
with path "/opt/kaltura/app/configurations/sphinx/populate/YOUR_HOSTNAME_HERE.ini"
For example, if your hostname is ce-csi.dev.kaltura.com, it should be:
with path “/opt/kaltura/app/configurations/sphinx/populate/ce-csi.dev.kaltura.com.ini”

Next, /opt/kaltura/app/cache seems to have bad permissions which is causing a lot ‘permission defined’ errors as shown in the attached log…
This should be fixed by re-running the config scripts, which do, among other things:
find $BASE_DIR/app/cache/ $BASE_DIR/log -type d -exec chmod 775 {} ;
find $BASE_DIR/app/cache/ $BASE_DIR/log -type f -exec chmod 664 {} ;
chown -R kaltura.apache $BASE_DIR/app/cache/ $BASE_DIR/log

Also, I see:
[Tue Oct 27 09:09:03 2015] [error] [client 185.25.151.159] script ‘/opt/kaltura/app/alpha/web/testproxy.php’ not found or unable to stat
[Tue Oct 27 09:46:02 2015] [error] [client 95.213.177.125] script ‘/opt/kaltura/app/alpha/web/azenv.php’ not found or unable to stat, referer: https://proxyradar.com/

not sure what https://proxyradar.com is exactly but something there refers to your IP and is calling a path that simply does not exist.

I fixed the sphinix bug as you said. Perfect!
Then I re-running the config scripts and run:

find /opt/kaltura/app/cache/ /opt/kaltura/log -type d -exec chmod 775 {} ;
find /opt/kaltura/app/cache/ /opt/kaltura/log -type f -exec chmod 664 {} ;
chown -R kaltura.apache /opt/kaltura/app/cache/ /opt/kaltura/log

Now, when I upload a video, there is an error in KMC:
Error #204: Internal server error occurred

And still not converting videos…

Any idea?

I updated server to 11.0.1.
I Fixed the previous issues.

Now, the batch is not working…

/etc/init.d/kaltura-batch restart
Stopping Batch Manager…
Service Batch Manager not running [ FAILED ]
Starting Batch Manager…
Batch Manager started with PID [ OK ]

/etc/init.d/kaltura-batch restart
Stopping Batch Manager…
Service Batch Manager not running [ FAILED ]
Starting Batch Manager…
Batch Manager started with PID [ OK ]

Then, I have the kaltlog:
[root@Artsystem conf.d] kaltlog
==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Thu Oct 29 03:55:48 2015] [error] [client 200.1.177.195] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /w00tw00t.at.ISC.SANS.DFind:)
[Thu Oct 29 04:54:08 2015] [error] [client 95.213.177.126] script ‘/opt/kaltura/app/alpha/web/azenv.php’ not found or unable to stat, referer: https://proxyradar.com/
[Thu Oct 29 06:42:25 2015] [error] [client 201.52.99.7] PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/admin_console/lib/Kaltura/Client/ClientBase.php on line 728, referer: http://192.99.19.65/admin_console/
[Thu Oct 29 07:11:58 2015] [error] [client 141.212.122.64] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /x
[Thu Oct 29 08:18:11 2015] [error] [client 95.213.177.126] script ‘/opt/kaltura/app/alpha/web/azenv.php’ not found or unable to stat, referer: https://proxyradar.com/
[Thu Oct 29 08:43:36 2015] [error] [client 201.52.99.7] PHP Warning: require_once(/opt/kaltura/app/api_v3/lib/types/batch/filters/base/KalturaMediaServerBaseFilter.php): failed to open stream: No such file or directory in /opt/kaltura/app/infra/KAutoloader.php on line 81, referer: http://192.99.19.65/admin_console/index.php/index/testme
[Thu Oct 29 08:43:36 2015] [error] [client 201.52.99.7] PHP Fatal error: require_once(): Failed opening required ‘/opt/kaltura/app/api_v3/lib/types/batch/filters/base/KalturaMediaServerBaseFilter.php’ (include_path=’/opt/kaltura/app/vendor/ZendFramework/library:.:/usr/share/pear:/usr/share/php:/opt/kaltura/app:/opt/kaltura/app/vendor/symfony:/opt/kaltura/app/vendor/symfony/vendor:/opt/kaltura/app/vendor/ZendFramework/library:/opt/kaltura/app/alpha:/opt/kaltura/app/alpha/lib:/opt/kaltura/app/alpha/apps/kaltura/lib’) in /opt/kaltura/app/infra/KAutoloader.php on line 81, referer: http://192.99.19.65/admin_console/index.php/index/testme


2015-10-29 09:24:18 [0.000000] [927942826] [1] [BATCH] [KSchedulerConfig->load] NOTICE: loading configuration /opt/kaltura/app/configurations/batch at 1446122982
PHP Fatal error: Uncaught exception ‘Zend_Config_Exception’ with message ‘Section ‘Artsystem’ cannot be found in /opt/kaltura/app/cache//batch/config.ini’ in /opt/kaltura/app/vendor/ZendFramework/library/Zend/Config/Ini.php:150
Stack trace:
0 /opt/kaltura/app/batch/scheduler/KSchedulerConfig.class.php(59): Zend_Config_Ini->__construct(’/opt/kaltura/ap…’, ‘Artsystem’, true)

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 821
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal server error occurred’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1293): KalturaClientBase->doQueue()

’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcher.class.php(108): KalturaLog::err(‘Cannot get drop…’)

==> /opt/kaltura/log/batch/extractmedia-0-2015-10-27.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930


3 {main}
2015-10-27 19:18:29 [0.000081] [1450932668] [31] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception ‘Exception’ with message ‘Internal server error occurred’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(149): KalturaLog::err(‘Internal server…’)

==> /opt/kaltura/log/batch/extractmedia-0-2015-10-29.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930


’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1131): KalturaClientBase->doQueue()

2015-10-29 08:49:28 [0.000113] [774691741] [9] [BATCH] [KScheduleHelper->run] ERR: exception ‘Exception’ with message ‘System is not yet ready - ping failed’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/batch/batches/KScheduleHelper.class.php(42): KalturaLog::err(‘System is not y…’)

==> /opt/kaltura/log/batch/mailer-0-2015-10-27.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210


==> /opt/kaltura/log/batch/mailer-0-2015-10-29.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210


’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1116): KalturaClientBase->doQueue()

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(4123): KalturaClientBase->doQueue()

Hello,

The interesting errors are these:

They imply that something is not right in the /opt/kaltura/app/configuration/batch/batch.ini config.

running:
# /opt/kaltura/bin/kaltura-batch-config.sh
or for deb:
# dpkg-reconfigure kaltura-batch
should resolve that.

If not, open the INI file and take a look, you should have:
[$BATCH_HOSTNAME : mainTemplate]
if the hostname is incorrect, it will account for it.
Also make sure the ‘secret’ directive contains the correct value for the -1 [batch partner] admin secret, you can verify with:
mysql> select admin_secret from kaltura.partner where id=-1;

You are right, now all services its running…

Now, the errors from kaltlog:

thrown in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 821
PHP Fatal error: Uncaught exception ‘KalturaException’ with message ‘Internal server error occurred’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:821
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClientBase.php(414): KalturaClientBase->jsObjectToClientObject(Object(stdClass))

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1293): KalturaClientBase->doQueue()

3 {main}
2015-10-27 19:18:29 [0.000081] [1450932668] [31] [BATCH] [KJobHandlerWorker->closeJobOnError] ERR: exception ‘Exception’ with message ‘Internal server error occurred’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/batch/batches/KJobHandlerWorker.class.php(149): KalturaLog::err(‘Internal server…’)

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1131): KalturaClientBase->doQueue()

==> /opt/kaltura/log/batch/mailer-0-2015-10-27.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210


==> /opt/kaltura/log/batch/mailer-0-2015-10-29.err.log <==
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Warning: Unknown class passed as parameter in /opt/kaltura/app/batch/client/KalturaClientBase.php on line 930
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 210
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 202
PHP Notice: Undefined offset: 90 in /opt/kaltura/app/batch/batches/Mailer/KAsyncMailer.class.php on line 202


’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(1116): KalturaClientBase->doQueue()

’ in /opt/kaltura/app/batch/client/KalturaClientBase.php:401
Stack trace:
0 /opt/kaltura/app/batch/client/KalturaClient.php(4123): KalturaClientBase->doQueue()

2015-10-29 09:49:39 [0.000100] [192.99.19.65] [231276897] [51] [API] [SphinxCriteria->applyFilters] DEBUG: Add sort field[entry.CREATED_AT] copy from [entry.CREATED_AT ASC]
2015-10-29 09:49:39 [0.000959] [192.99.19.65] [231276897] [52] [API] [DbManager::connectFallbackLogic] ERR: exception ‘Exception’ with message ‘failed to connect to sphinx2’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(279): KalturaLog::err(‘failed to conne…’)
^[[B– [tmp_name] => /opt/kaltura/web/tmp/phpvjcJMY
[error] => 0
[size] => 40890069

        [tmp_name] => /opt/kaltura/web/tmp/phpvjcJMY
        [error] => 0
        [size] => 40890069


2015-10-29 09:54:07 [0.000097] [201.52.99.7] [1875022983] [56] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-10-29 09:54:07 [0.000173] [201.52.99.7] [1875022983] [57] [PS2] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘no ready filesync on current DC’ in /opt/kaltura/app/alpha/apps/kaltura/lib/myEntryUtils.class.php:785
Stack trace:
0 /opt/kaltura/app/alpha/lib/model/entry.php(3275): myEntryUtils::resizeEntryImage(Object(entry), 0, 120, 90, 2, ‘F7F7F7’, NULL, 0, 0, 0, 0, 0, -1, ‘-1’, ‘-1’)

2015-10-29 09:54:07 [0.000094] [201.52.99.7] [1875022983] [65] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-10-29 09:54:07 [0.000119] [201.52.99.7] [1875022983] [66] [PS2] [entry->getLocalThumbFilePath] ERR: exception ‘Exception’ with message ‘No ready fileSync found on any DC.’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/lib/model/entry.php(3292): KalturaLog::err(‘No ready fileSy…’)

16 {main}
2015-10-29 09:54:07 [0.000131] [201.52.99.7] [1875022983] [67] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 10 - missing thumbnail fileSync for entry’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err(‘exiting on erro…’)

2015-10-29 09:54:08 [0.000561] [201.52.99.7] [393706649] [46] [PS2] [KalturaStatement->execute] DEBUG: /* Artsystem[393706649][propel2] */ SELECT flavor_asset.ID, flavor_asset.INT_ID, flavor_asset.PARTNER_ID, flavor_asset.TAGS, flavor_asset.CREATED_AT, flavor_asset.UPDATED_AT, flavor_asset.DELETED_AT, flavor_asset.ENTRY_ID, flavor_asset.FLAVOR_PARAMS_ID, flavor_asset.STATUS, flavor_asset.VERSION, flavor_asset.DESCRIPTION, flavor_asset.WIDTH, flavor_asset.HEIGHT, flavor_asset.BITRATE, flavor_asset.FRAME_RATE, flavor_asset.SIZE, flavor_asset.IS_ORIGINAL, flavor_asset.FILE_EXT, flavor_asset.CONTAINER_FORMAT, flavor_asset.VIDEO_CODEC_ID, flavor_asset.TYPE, flavor_asset.CUSTOM_DATA FROM flavor_asset WHERE flavor_asset.ENTRY_ID=‘0_1cmz6g1y’ AND (flavor_asset.STATUS=‘2’ AND flavor_asset.STATUS<>‘3’) AND flavor_asset.TYPE IN (‘1’,‘10010’,‘10009’,‘10008’,‘10011’,‘3’)
2015-10-29 09:54:08 [0.000302] [201.52.99.7] [603992399] [57] [PS2] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘no ready filesync on current DC’ in /opt/kaltura/app/alpha/apps/kaltura/lib/myEntryUtils.class.php:785
Stack trace:
0 /opt/kaltura/app/alpha/lib/model/entry.php(3275): myEntryUtils::resizeEntryImage(Object(entry), 0, 120, 90, 2, ‘F7F7F7’, NULL, 0, 0, 0, 0, 0, -1, ‘-1’, ‘-1’)

2015-10-29 09:54:08 [0.000426] [201.52.99.7] [393706649] [55] [PS2] [KalturaStatement->execute] DEBUG: Sql took - 0.00028395652770996 seconds
2015-10-29 09:54:08 [0.000209] [201.52.99.7] [603992399] [66] [PS2] [entry->getLocalThumbFilePath] ERR: exception ‘Exception’ with message ‘No ready fileSync found on any DC.’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/lib/model/entry.php(3292): KalturaLog::err(‘No ready fileSy…’)

2015-10-29 09:54:08 [0.000155] [201.52.99.7] [393706649] [56] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-10-29 09:54:08 [0.000207] [201.52.99.7] [603992399] [67] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 10 - missing thumbnail fileSync for entry’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err(‘exiting on erro…’)

2015-10-29 09:54:08 [0.000162] [201.52.99.7] [603992399] [68] [PS2] [KExternalErrors::terminateDispatch] DEBUG: Dispatch took - 0.037188053131104 seconds, memory: 8126464
2015-10-29 09:54:08 [0.000310] [201.52.99.7] [393706649] [57] [PS2] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘no ready filesync on current DC’ in /opt/kaltura/app/alpha/apps/kaltura/lib/myEntryUtils.class.php:785
Stack trace:
0 /opt/kaltura/app/alpha/lib/model/entry.php(3275): myEntryUtils::resizeEntryImage(Object(entry), 0, 120, 90, 2, ‘F7F7F7’, NULL, 0, 0, 0, 0, 0, -1, ‘-1’, ‘-1’)

==> /opt/kaltura/log/kaltura_prod.log <==
2015-10-29 09:54:08 [0.000194] [201.52.99.7] [393706649] [66] [PS2] [entry->getLocalThumbFilePath] ERR: exception ‘Exception’ with message ‘No ready fileSync found on any DC.’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/lib/model/entry.php(3292): KalturaLog::err(‘No ready fileSy…’)

16 {main}
2015-10-29 09:54:08 [0.000208] [201.52.99.7] [393706649] [67] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 10 - missing thumbnail fileSync for entry’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err(‘exiting on erro…’)

2015-10-29 09:54:11 [0.000141] [192.99.19.65] [993946383] [55] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property customData was not found on object kConvertJobData’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.013522] [192.99.19.65] [2131678815] [12] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property isGopInSec was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000133] [192.99.19.65] [2131678815] [13] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property isAvoidVideoShrinkFramesizeToSource was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000125] [192.99.19.65] [2131678815] [14] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property isAvoidVideoShrinkBitrateToSource was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000108] [192.99.19.65] [2131678815] [15] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property isVideoFrameRateForLowBrAppleHls was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000146] [192.99.19.65] [2131678815] [16] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property anamorphicPixels was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000107] [192.99.19.65] [2131678815] [17] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property isAvoidForcedKeyFrames was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000110] [192.99.19.65] [2131678815] [18] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property isCropIMX was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000104] [192.99.19.65] [2131678815] [19] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property optimizationPolicy was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000102] [192.99.19.65] [2131678815] [20] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property maxFrameRate was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000108] [192.99.19.65] [2131678815] [21] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property videoConstantBitrate was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.000102] [192.99.19.65] [2131678815] [22] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property videoBitrateTolerance was not found on object flavorParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:11 [0.027269] [192.99.19.65] [1409986974] [12] [API] [KalturaObject->generateFromObjectClass] ALERT: exception ‘Exception’ with message ‘getter for property videoOffsetInPercentage was not found on object thumbParamsOutput’ in /opt/kaltura/app/infra/log/KalturaLog.php:65
Stack trace:
0 /opt/kaltura/app/api_v3/lib/types/KalturaObject.php(153): KalturaLog::alert(‘getter for prop…’)

2015-10-29 09:54:46 [0.000508] [192.99.19.65] [790721647] [225] [API] [kSphinxSearchManager->execSphinx] DEBUG: replace into kaltura_entry (id,plugins_data,entry_id,str_entry_id,name,tags,categories,flavor_params,kshow_id,group_id,description,admin_tags,duration_type,reference_id,replacing_entry_id,replaced_entry_id,roots,kuser_id,puser_id,sphinx_match_optimizations,entitled_kusers_publish,entitled_kusers_edit,entitled_kusers,privacy_by_contexts,creator_kuser_id,creator_puser_id,user_names,int_entry_id,entry_status,type,media_type,views,partner_id,moderation_status,display_in_search,length_in_msecs,access_control_id,moderation_count,rank,total_rank,plays,partner_sort_value,replacement_status,source,created_at,updated_at,modified_at,media_date,start_date,end_date,available_from,last_played_at,dynamic_attributes) values(346,‘cuePoint_101 cpend’,‘0_ank1ghh6’,‘0_ank1ghh6’,‘Você sabe o que é o enade’,‘HASNOVALUE101’,‘pid101 HASVALUE101’,‘0,2,3 HASVALUE101’,‘0_65tgxl3i HASVALUE101’,‘HASNOVALUE101’,‘HASNOVALUE101’,‘HASNOVALUE101’,‘short’,‘HASNOVALUE101’,‘HASNOVALUE101’,‘HASNOVALUE101’,‘K_Pref HASVALUE101’,‘10’,‘senger@senger.com.br’,‘P101ST2 0_ank1ghh6’,‘HASNOVALUE101’,‘HASNOVALUE101’,‘ENTRYPC_10 HASVALUE101’,‘DEFAULTPC101_1 HASVALUE101’,‘10’,‘senger@senger.com.br’,‘Fics Fics senger@senger.com.br’,2642656463,2,1,1,0,101,6,1,113000,2,0,0,0,0,0,0,1,1446126501,1446126885,1446126501,0,0,0,1446126501,0,’[]’)
2015-10-29 09:54:46 [0.001126] [192.99.19.65] [790721647] [226] [API] [DbManager::connectFallbackLogic] ERR: exception ‘Exception’ with message ‘failed to connect to sphinx2’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(279): KalturaLog::err(‘failed to conne…’)

==> /opt/kaltura/log/kaltura_api_v3.log <==
2015-10-29 09:59:59 [0.082494] [192.99.19.65] [634591830] [52] [API] [DbManager::connectFallbackLogic] ERR: exception ‘Exception’ with message ‘failed to connect to sphinx2’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
0 /opt/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(279): KalturaLog::err(‘failed to conne…’)

The convertion process was perfect. I dont know if the errors could bring problems in other functions.

One more question. During those days, the conversion process was not performed.
Is it possible restart without upload files again? The actual status in KMC is “converting…”.

Hello,

Each of these errors needs to be checked to understand where it stems from:)
You can do that but going to the api_v3.log and looking at the lines leading up to it.
As for rerunning the jobs, you can go to: admin_console/index.php/batch/failed-tasks and hit retry.