Media not found X-Kaltura-App:exiting on error 18 - Delivery method not allowed

Hello Jess,

I am getting error below on kaltlog.

2015-09-23 19:57:45 [0.000552] [1.25.24.32] [1940345994] [26] [PS2] [myPartnerUtils::enforceDelivery] NOTICE: DELIVERY_METHOD_NOT_ALLOWED partner [101]
2015-09-23 19:57:45 [0.000228] [1.25.24.32] [1940345994] [27] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 18 - Delivery method not allowed’ in /opt/kaltura/app/infra/log/KalturaLog.php:83
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(128): KalturaLog::err(‘exiting on erro…’)

More info is needed.
Open /opt/kaltura/log/kaltura_api_v3.log and look at the lines before this error to see what failed exactly.

Jess,

Please find the below kaltura_api_v3.log logs.

2015-09-23 20:45:40 [0.002360] [1.24.2.5] [632173140] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2015-09-23 20:45:40 [0.000192] [1.24.2.5] [632173140] [2] [API] [global] INFO: API-start pid:4992
2015-09-23 20:45:40 [0.000344] [1.24.2.5] [632173140] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[partnerId] => 101
[ks] => OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==
[clientTag] => kdp:v3.9.9
[errorMessage] => pid: 101| uiconfId: 23448249| referrer: http://ww.ksmc.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448249/entry_id/0_wikfc1m3/embed/auto?| resourceUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv
cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i
ZWQvYXV0bz8=| Flavor index : 0| Error ID: 16| Error Message: Stream not found| Stack Trace: null| Initial flavor index: 2| mediaUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv
cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i
ZWQvYXV0bz8=
[errorCode] => mediaError
[apiVersion] => 3.1.5
[ignoreNull] => 1
[service] => stats
[action] => reportError
[kalsig] => b2c3f6e2889fe6f6d6e4ad33d8ded528
)
]
2015-09-23 20:45:40 [0.001313] [1.24.2.5] [632173140] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [stats], action [reporterror], reqIndex [1] with params Array
(
[0] => mediaError
[1] => pid: 101| uiconfId: 23448249| referrer: http://ww.ksmc.com/index.php/extwidget/preview/partner_id/101/uiconf_id/23448249/entry_id/0_wikfc1m3/embed/auto?| resourceUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv
cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i
ZWQvYXV0bz8=| Flavor index : 0| Error ID: 16| Error Message: Stream not found| Stack Trace: null| Initial flavor index: 2| mediaUrl: http://ww.ksmc.com/p/101/sp/10100/playManifest/entryId/0_wikfc1m3/flavorId/0_gbmir55w/format/http/protocol/http/cdnHost/ww.ksmc.com/ks/OTU0ZjZlOTM1MTJjNjJlOGUxZGQzYzJkMTJlNjgwYzhjOGEyMWUwOXwxMDE7MTAxOzE0NDMxMDc0MTI7MDsxNDQzMDIxMDEyLjI4MzM7MDt2aWV3Oiosd2lkZ2V0OjE7Ow==/uiConfId/23448249/a/a.f4m?referrer=aHR0cDovL3ZpZGVvY21zLndlYmR1bmlhLmNvbS9pbmRleC5waHAvZXh0d2lkZ2V0L3ByZXZpZXcv
cGFydG5lcl9pZC8xMDEvdWljb25mX2lkLzIzNDQ4MjQ5L2VudHJ5X2lkLzBfd2lrZmMxbTMvZW1i
ZWQvYXV0bz8=
)

2015-09-23 20:45:40 [0.004437] [1.24.2.5] [632173140] [5] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.0011491775512695 seconds to mysql:host=172.31.28.139;port=3306;dbname=kaltura;
2015-09-23 20:45:40 [0.000200] [1.24.2.5] [632173140] [6] [API] [Propel::initConnection] NOTICE: total conn took 0.0014309883117676 mysql:host=172.31.28.139;port=3306;dbname=kaltura;
2015-09-23 20:45:40 [0.000543] [1.24.2.5] [632173140] [7] [API] [KalturaStatement->execute] DEBUG: /* ww.ksmc.com[632173140][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘0’ AND kuser.STATUS<>‘2’ ORDER BY kuser.UPDATED_AT DESC LIMIT 1
2015-09-23 20:45:40 [0.000860] [1.24.2.5] [632173140] [8] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00069999694824219 seconds
2015-09-23 20:45:40 [0.002012] [1.24.2.5] [632173140] [9] [API] [KalturaStatement->execute] DEBUG: /
ww.ksmc.com[632173140][propel] / SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_END_USER_REPORTS’ ORDER BY permission.STATUS ASC LIMIT 1
2015-09-23 20:45:40 [0.000592] [1.24.2.5] [632173140] [10] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00045108795166016 seconds
2015-09-23 20:45:40 [0.000811] [1.24.2.5] [632173140] [11] [API] [KalturaStatement->execute] DEBUG: /
ww.ksmc.com[632173140][propel] / SELECT kuser.ID, kuser.LOGIN_DATA_ID, kuser.IS_ADMIN, kuser.SCREEN_NAME, kuser.FULL_NAME, kuser.FIRST_NAME, kuser.LAST_NAME, kuser.EMAIL, kuser.SHA1_PASSWORD, kuser.SALT, kuser.DATE_OF_BIRTH, kuser.COUNTRY, kuser.STATE, kuser.CITY, kuser.ZIP, kuser.URL_LIST, kuser.PICTURE, kuser.ICON, kuser.ABOUT_ME, kuser.TAGS, kuser.TAGLINE, kuser.NETWORK_HIGHSCHOOL, kuser.NETWORK_COLLEGE, kuser.NETWORK_OTHER, kuser.MOBILE_NUM, kuser.MATURE_CONTENT, kuser.GENDER, kuser.REGISTRATION_IP, kuser.REGISTRATION_COOKIE, kuser.IM_LIST, kuser.VIEWS, kuser.FANS, kuser.ENTRIES, kuser.STORAGE_SIZE, kuser.PRODUCED_KSHOWS, kuser.STATUS, kuser.CREATED_AT, kuser.UPDATED_AT, kuser.PARTNER_ID, kuser.DISPLAY_IN_SEARCH, kuser.PARTNER_DATA, kuser.PUSER_ID, kuser.ADMIN_TAGS, kuser.INDEXED_PARTNER_DATA_INT, kuser.INDEXED_PARTNER_DATA_STRING, kuser.CUSTOM_DATA, kuser.TYPE FROM kuser WHERE kuser.PARTNER_ID=‘101’ AND kuser.PUSER_ID=‘0’ AND kuser.STATUS<>‘2’ LIMIT 1
2015-09-23 20:45:40 [0.000705] [1.24.2.5] [632173140] [12] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00056815147399902 seconds
2015-09-23 20:45:40 [0.000597] [1.24.2.5] [632173140] [13] [API] [KalturaStatement->execute] DEBUG: /
ww.ksmc.com[632173140][propel] / SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE partner.ID='101’
2015-09-23 20:45:40 [0.000679] [1.24.2.5] [632173140] [14] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00054788589477539 seconds
2015-09-23 20:45:40 [0.000749] [1.24.2.5] [632173140] [15] [API] [KalturaStatement->execute] DEBUG: /
ww.ksmc.com[632173140][propel] / SELECT kuser_to_user_role.ID, kuser_to_user_role.KUSER_ID, kuser_to_user_role.USER_ROLE_ID, kuser_to_user_role.CREATED_AT, kuser_to_user_role.UPDATED_AT FROM kuser_to_user_role WHERE kuser_to_user_role.KUSER_ID='11’
2015-09-23 20:45:40 [0.000645] [1.24.2.5] [632173140] [16] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00049591064453125 seconds
2015-09-23 20:45:40 [0.000588] [1.24.2.5] [632173140] [17] [API] [UserRolePeer::getIdByStrId] DEBUG: UserRole str_id [WIDGET_SESSION_ROLE] mapped to id [6] - fetched from cache
2015-09-23 20:45:40 [0.000341] [1.24.2.5] [632173140] [18] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_6_partner_101_internal_1] map hash [123cbda7723f67061ee47797652400ad] in layer [apcSerialized]
2015-09-23 20:45:40 [0.000637] [1.24.2.5] [632173140] [19] [API] [KalturaStatement->execute] DEBUG: /
ww.ksmc.com[632173140][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM permission WHERE permission.PARTNER_ID IN (‘101’,‘0’) AND permission.NAME=‘FEATURE_ENTITLEMENT’ ORDER BY permission.STATUS ASC LIMIT 1
2015-09-23 20:45:40 [0.000674] [1.24.2.5] [632173140] [20] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00051689147949219 seconds
2015-09-23 20:45:40 [0.000245] [1.24.2.5] [632173140] [21] [API] [KalturaActionReflector->initService] DEBUG: Create or retrieve instance of action class [StatsService]
2015-09-23 20:45:40 [0.000300] [1.24.2.5] [632173140] [22] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2015-09-23 20:45:40 [0.000168] [1.24.2.5] [632173140] [23] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.0001678466796875 seconds
2015-09-23 20:45:40 [0.000109] [1.24.2.5] [632173140] [24] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.016845941543579 seconds, memory: 4194304
2015-09-23 20:45:40 [0.000161] [1.24.2.5] [632173140] [25] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2015-09-23 20:45:40 [0.000127] [1.24.2.5] [632173140] [26] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00012302398681641
2015-09-23 20:45:40 [0.000117] [1.24.2.5] [632173140] [27] [API] [global] INFO: API-end [0.02044677734375]
2015-09-23 20:45:40 [0.000096] [1.24.2.5] [632173140] [28] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------
2015-09-23 20:45:42 [0.002210] [127.0.0.1] [1835339689] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2015-09-23 20:45:42 [0.000141] [127.0.0.1] [1835339689] [2] [API] [global] INFO: API-start pid:2701
2015-09-23 20:45:42 [0.000302] [127.0.0.1] [1835339689] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
(
[format] => 3
[ignoreNull] => 1
[clientTag] => batch: ww.ksmc.com KAsyncValidateLiveMediaServers index: 0 sessionId: 334910798
[apiVersion] => 3.2.0
[filter:objectType] => KalturaLiveStreamEntryFilter
[filter:isLive] => 1
[filter:moderationStatusIn] => 1,2,3,5,6
[filter:orderBy] => +createdAt
[pager:objectType] => KalturaFilterPager
[pager:pageSize] => 500
[pager:pageIndex] => 1
[partnerId] => -1
[ks] => MmNiMzkzYTdmY2ZlZjdkZDc3YWU1MWQ5YTNjMjJkMGRmNzMyODE5Y3wtMTs7MTQ0NTYxMzM0MjsyOzE0NDMwMjEzNDIuNzYzODtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==
[kalsig] => 64a94caf1f50c90c0955ce821157354e
[service] => livestream
[action] => list
)
]
2015-09-23 20:45:42 [0.004185] [127.0.0.1] [1835339689] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [livestream], action [list], reqIndex [1] with params Array
(

Hi Jess,

Hope you are doing well.

Kindly check above error.

In the partner configuration (from the admin console), you can configure which delivery methods are allowed (e.g. akamai/ adobe/http). Are they all checked?

Yes i want to set default delivery from kaltura.

But its not working…