Kaltura upgrade issue from 10.7 to 10.19

gdpraceen · September 22, 2015, 1:34pm

Hello All,

Our media is not working and giving error as below:
Media not found error.

Please find the kaltlogs as below:
2015-09-22 18:43:03 [0.000283] [2.54.2.8] [1558158600] [106] [API] [entryPeer::filterSelectResults] DEBUG: Entitlement: Filter Results - done
2015-09-22 18:43:03 [0.000667] [2.54.2.8] [1558158600] [107] [API] [kCoreException->__construct] ERR: exception ‘kCoreException’ with message ‘Invalid entry id [“0_4mxc0wah”]’ in /opt/kaltura/app/plugins/sphinx_search/lib/SphinxEntryCriteria.php:67
Stack trace:
#0 /opt/kaltura/app/plugins/sphinx_search/lib/SphinxCriteria.php(791): SphinxEntryCriteria->applyFilterFields(Object(entryFilter))

2015-09-22 18:43:03 [0.000977] [2.54.2.8] [1558158600] [121] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00069713592529297 seconds
2015-09-22 18:43:03 [0.000570] [2.54.2.8] [1558158600] [122] [API] [KalturaFrontController->getExceptionObject] ERR: exception ‘KalturaAPIException’ with message ‘Entry id “” not found’ in /opt/kaltura/app/api_v3/services/BaseEntryService.php:702
Stack trace:
#0 [internal function]: BaseEntryService->getContextData(’’, Object(KalturaEntryContextDataParams))

2015-09-22 18:43:03 [0.000451] [2.54.2.8] [1558158600] [133] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2015-09-22 18:43:03 [0.000506] [2.54.2.8] [1558158600] [134] [API] [KalturaFrontController->getExceptionObject] ERR: exception ‘KalturaAPIException’ with message ‘The property “KalturaCuePointFilter::idEqual/KalturaCuePointFilter::idIn/KalturaCuePointFilter::entryIdEqual/KalturaCuePointFilter::entryIdIn” cannot be null’ in /opt/kaltura/app/plugins/cue_points/base/lib/api/filters/KalturaCuePointFilter.php:38
Stack trace:
#0 /opt/kaltura/app/plugins/cue_points/base/lib/api/filters/KalturaCuePointFilter.php(90): KalturaCuePointFilter->validateEntryIdFiltered()

jess · September 22, 2015, 2:25pm

Hello,

Did you follow the procedure as described here?

github.com

kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md#upgrade-kaltura

# Installing Kaltura on a Single Server (RPM)
This guide describes RPM installation of an all-in-one Kaltura server and applies to all major RH based Linux distros including Fedora Core, RHEL, CentOS, etc.
([Note the supported distros and versions](http://kaltura.github.io/platform-install-packages/#supported-distros)).

[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.

#### Table of Contents
[Prerequites](pre-requisites.md)

[Pre-Install Steps](install-kaltura-redhat-based.md#pre-install-steps)

[Non-SSL Step-by-step Installation](install-kaltura-redhat-based.md#non-ssl-step-by-step-installation)

[Apache SSL Step-by-step Installation](install-kaltura-redhat-based.md#apache-ssl-step-by-step-installation)

[Nginx SSL Configuration](nginx-ssl-config.md)

[Unattended Installation](install-kaltura-redhat-based.md#unattended-installation)

[Live Streaming with Nginx and the RTMP module](install-kaltura-redhat-based.md#live-streaming-with-nginx-and-the-rtmp-module)

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or, for deb packages:

github.com

kaltura/platform-install-packages/blob/master/doc/install-kaltura-deb-based.md#upgrade-kaltura

# Installing Kaltura on a Single Server (deb)
This guide describes deb installation of an all-in-one Kaltura server and applies to deb based Linux distros.

The processes was tested on Debian 8 and Ubuntu 14.04 but is expected to work on other versions. 

*When installing on Ubuntu Xenial [16.04], please refer to [this howto](install-kaltura-xenial.md) instead.*

If you tried a different deb based distro and failed, please report it.


[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). Please note that this service in only offered for RHEL based distros. 

#### Table of Contents
[Prerequites](pre-requisites.md)

[Step-by-step Installation](install-kaltura-deb-based.md#step-by-step-installation)

[Unattended Installation](install-kaltura-deb-based.md#unattended-installation)

[Nginx SSL Configuration](nginx-ssl-config.md)

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If this is a cluster, check:

github.com

kaltura/platform-install-packages/blob/Jupiter-10.21.0/doc/rpm-cluster-deployment-instructions.md#upgrade-kaltura

# Deploying Kaltura Clusters

Below are **RPM** based instructions for deploying Kaltura Clusters.    
Refer to the [All-In-One Kaltura Server Installation Guide](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md) for more notes about deploying Kaltura in RPM supported environments.    
Refer to the [Deploying Kaltura Clusters Using Chef](https://github.com/kaltura/platform-install-packages/blob/master/doc/rpm-chef-cluster-deployment.md) for automated Chef based deployments.

### Instructions here are for a cluster with the following members:

* [Load Balancer](#apache-load-balancer)
* [NFS server](#the-nfs-server)
* [MySQL Database](#the-mysql-database)
* [Sphinx Indexing](#the-sphinx-indexing-server)
* [Front servers](#the-front)
* [Batch servers](#the-batch)
* [DWH server](#the-datawarehouse)
* [Nginx VOD server](#nginx-vod-server)
* [Streaming Server](#the-streaming-server)
* [Upgrade Kaltura](#upgrade-kaltura)
* [Platform Monitoring](#platform-monitoring)
* [Backup and Restore](#backup-and-restore-practices)

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or for debs:

github.com

kaltura/platform-install-packages/blob/Jupiter-10.21.0/doc/deb-cluster-deployment-instructions.md#upgrade-kaltura

# Deploying Kaltura Clusters

Below are **deb** based instructions for deploying Kaltura Clusters.    
Refer to the [All-In-One Kaltura Server Installation Guide](https://github.com/kaltura/platform-install-packages/blob/master/doc/install-kaltura-deb-based.md) for more notes about deploying Kaltura in deb supported environments.    

### Instructions here are for a cluster with the following members:

* [Load Balancer](#apache-load-balancer)
* [NFS server](#the-nfs-server)
* [MySQL Database](#the-mysql-database)
* [Sphinx Indexing](#the-sphinx-indexing-server)
* [Front servers](#the-front)
* [Batch servers](#the-batch)
* [DWH server](#the-datawarehouse)
* [Nginx VOD server](#nginx-vod-server)
* [Streaming Server](#the-streaming-server)
* [Upgrade Kaltura](#upgrade-kaltura)
* [Platform Monitoring](#platform-monitoring)
* [Backup and Restore](#backup-and-restore-practices)

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If you’ve already done that, I’d start by trying to reindex Sphinx using:
# /opt/kaltura/bin/kaltura-sphinx-reindex.sh