Kaltura server not sending e-mail

Community Forums Backend Server Support
1

Just installed Kaltura CE on a CentOS 6.7 server.
Installed finished OK, I can login to admin interface and kmc, but Kaltura is not sending e-mail so I am not getting e-mails when I create new publishers.

Is send mail normally from command line, and I even tried to do this from command line so I check that I can send with from: customer_service@myserver.mydomain

sendmail -t -i -F customer_service@myserver.mydomain -f customer_service@myserver.mydomain user@mail.server

It all works, but Kaltura doesn’t even try to send mails (nothing in maillog)

Any ideas what might be wrong?

2

Also, now I noticed, when I log in to admin console, everything seems fine, but log says:

tail -f kaltura_admin.log | grep ERR
2016-03-17 10:17:59 [0.000000] [66448105] [1] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [KalturaInternalToolsPluginSystemHelperAction] requires permissions [Array
2016-03-17 10:17:59 [0.002771] [66448105] [2] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanListAction] requires permissions [Array
2016-03-17 10:17:59 [0.000435] [66448105] [3] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanConfigureAction] requires permissions [Array
2016-03-17 10:17:59 [0.000441] [66448105] [4] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [VirusScanSetStatusAction] requires permissions [Array
2016-03-17 10:17:59 [0.000467] [66448105] [5] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileListAction] requires permissions [Array
2016-03-17 10:17:59 [0.000417] [66448105] [6] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileConfigureAction] requires permissions [Array
2016-03-17 10:17:59 [0.000443] [66448105] [7] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DistributionProfileUpdateStatusAction] requires permissions [Array
2016-03-17 10:17:59 [0.000437] [66448105] [8] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProvidersListAction] requires permissions [Array
2016-03-17 10:17:59 [0.000455] [66448105] [9] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderConfigureAction] requires permissions [Array
2016-03-17 10:17:59 [0.000412] [66448105] [10] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [GenericDistributionProviderDeleteAction] requires permissions [Array
2016-03-17 10:17:59 [0.000407] [66448105] [11] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterAction] requires permissions [Array
2016-03-17 10:17:59 [0.000444] [66448105] [12] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [XsltTesterApiAction] requires permissions [Array
2016-03-17 10:17:59 [0.000409] [66448105] [13] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderListAction] requires permissions [Array
2016-03-17 10:17:59 [0.000430] [66448105] [14] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderConfigureAction] requires permissions [Array
2016-03-17 10:17:59 [0.000400] [66448105] [15] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [DropFolderSetStatusAction] requires permissions [Array
2016-03-17 10:17:59 [0.000486] [66448105] [16] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplatesListAction] requires permissions [Array
2016-03-17 10:17:59 [0.000450] [66448105] [17] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateConfigureAction] requires permissions [Array
2016-03-17 10:17:59 [0.000464] [66448105] [18] [%context%] [InfraBootstrapper->_initNavigation] ERR: exception ‘Exception’ with message 'Class [EventNotificationTemplateUpdateStatusAction] requires permissions [Array

3

Checkout this thread and see if it helps you resolve the issue.

4

Already did. It does not. I already am on CentOS. I can telnet to port 25 by:
telnet localhost 25
telnet servername 25
telnet FQDN.name 25

I can also send mail without problem with sendmail and mail commands.

5

I can also do:

<?phpmail ( 'somebody@gmail.com' , 'subject' , 'message');?>

and it works fine (offcourse replace somebody to a real mail address)

6

No need to reinstall anything for this. Kaltura is compliant with all of the following:
CentOS 6.n, 7.n, Debian stable and testing and Ubuntu 14.04 LTS.

What do you see in /var/log/maillog? do you see attempt to send emails that failed?

Is your batch daemon running?
How about the kaltura logs under /opt/kaltura/log/batch/mailer*log?

7

Did you setup rDNS for the host name and SPF txt entries or DomainKeys in your DNS TLD for the hostname. If you are sending email to major networks like Hotmail, Yahoo, Comcast, or Gmail The local tests tend to pasthrough because they have minimal content. The full system emails Kaltura would not pass cause their network scans the whole email and the message can not be authenticated from a 'Trusted or Validated Host". Make sure you have the server DNS for the hostname and rDNS entries configured with your ISP for the same host name and all the IPs associated with it.

8

Kaltura batch wasn’t running.
I started it via
/etc/init.d/kaltura-batch start
and now it sends mail

This was kind of confusing, bacuse i didn’t start or stop anything manually up unitl now, and Kaltura was running.

Thanks!