Getting Black Screen on Add new media

satrece · July 10, 2014, 7:09am

I have installed Kaltura Video Platform - Community Edition v5.0.0 (xx.xxx.xxx.xxx:8079) and Installed the drupal7(xx.xxx.xxx.xxx:80) in same server with different port. In Drupal configuration i got all in green signal with successful message. I’m able to use the sample video in drupal. But when i’m trying to upload video i’m getting black screen “uploader swf is not loading”.

jess · July 10, 2014, 8:31am

Hello,

CE 5.0 is obsolete and no longer supported.
Please see install docs for 9 here:

github.com

kaltura/platform-install-packages/blob/master/doc/install-kaltura-redhat-based.md

# Installing Kaltura on a Single Server (RPM)
This guide describes RPM installation of an all-in-one Kaltura server and applies to all major RH based Linux distros including Fedora Core, RHEL, CentOS, etc.
([Note the supported distros and versions](http://kaltura.github.io/platform-install-packages/#supported-distros)).

[Kaltura Inc.](http://corp.kaltura.com) also provides commercial solutions and services including pro-active platform monitoring, applications, SLA, 24/7 support and professional services. If you're looking for a commercially supported video platform  with integrations to commercial encoders, streaming servers, eCDN, DRM and more - Start a [Free Trial of the Kaltura.com Hosted Platform](http://corp.kaltura.com/free-trial) or learn more about [Kaltura' Commercial OnPrem Edition™](http://corp.kaltura.com/Deployment-Options/Kaltura-On-Prem-Edition). For existing RPM based users, Kaltura offers commercial upgrade options.

#### Table of Contents
[Prerequites](pre-requisites.md)

[Pre-Install Steps](install-kaltura-redhat-based.md#pre-install-steps)

[Non-SSL Step-by-step Installation](install-kaltura-redhat-based.md#non-ssl-step-by-step-installation)

[Apache SSL Step-by-step Installation](install-kaltura-redhat-based.md#apache-ssl-step-by-step-installation)

[Nginx SSL Configuration](nginx-ssl-config.md)

[Unattended Installation](install-kaltura-redhat-based.md#unattended-installation)

[Live Streaming with Nginx and the RTMP module](install-kaltura-redhat-based.md#live-streaming-with-nginx-and-the-rtmp-module)

This file has been truncated. show original

Thank you,

satrece · July 10, 2014, 1:57pm

Thats fine Jess. Can you help me what will be issue.

jess · July 10, 2014, 2:08pm

Not sure I understand…
Did you install 9 or not? If so, what is the current issue?

satrece · July 10, 2014, 2:11pm

Current issue : In Add media popup “add new” swf was coming black screen at Drupal. Im unable to upload video via Drupal module.

jess · July 10, 2014, 2:33pm

Hi,

As I wrote, we no longer support CE 5. It is about 3.5 years old.
Please install 9.

satrece · July 11, 2014, 11:57am

Jess… After upgrade also still facing same problem
_xhttp://xx.xxx.xxx.xxx:8079/kcw/ui_conf_id/4396041 and below is the flash not loaded i have inspected in firebug and got it

_xhttp://xx.xxx.xxx.xxx:8079/p/0/sp/0/flash/flexwrapper/v1.2/FlexWrapper.swf?contentUrl=http://xx.xxx.xxx.xxx:8079/p/0/sp/0/flash/kcw/v2.1.6.7/ContributionWizard.swf&host:8079=xx.xxx.xxx.xxx&cdnHost:8079=xx.xxx.xxx.xxx&uiConfId=4396041

jess · July 12, 2014, 1:18pm

Hello,

What is the output of:
# rpm -qa "kaltura"
Thanks,

satrece · July 14, 2014, 5:08am

I tried your command in putty. I got “The program ‘rpm’ is currently not installed.” So i hv installed the rpm using “apt -get rpm install”. successfully installed. Then i hv restarted the apache. After that i hv tried your command again i didn’t get any response.

jess · July 30, 2014, 8:00am

You are using Debian/Ubuntu whereas the Kaltura platform is currently only supported on RHEL/CentOS 64bit.
Please see here:

Thanks,