Jess, I wonder if you recognize this error. I seem unable to update my players although they indicate, they need to be upated:
Here is what I’m seeing in my log file:
[Mon Apr 06 23:24:21 2015] [error] [client 158.104.3.2] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘An error occurred when trying to retrieve uiConfFile’ in /opt/kaltura/web/html5/html5lib/v2.28/modules/KalturaSupport/UiConfResult.php:93\nStack trace:\n#0 /opt/kaltura/web/html5/html5lib/v2.28/modules/KalturaSupport/UiConfResult.php(46): UiConfResult->loadUiConf()\n#1 /opt/kaltura/web/html5/html5lib/v2.28/modules/KalturaSupport/KalturaCommon.php(122): UiConfResult->__construct(Object(RequestHelper), Object(KalturaClientHelper), Object(KalturaCache), Object(KalturaLogger), Object(KalturaUtils))\n#2 /opt/kaltura/web/html5/html5lib/v2.28/includes/Pimple.php(122): {closure}(Object(Pimple))\n#3 /opt/kaltura/web/html5/html5lib/v2.28/includes/Pimple.php(83): {closure}(Object(Pimple))\n#4 /opt/kaltura/web/html5/html5lib/v2.28/modules/KalturaSupport/apiServices/mweUpgradePlayer.php(10): Pimple->offsetGet(‘uiconf_result’)\n#5 /opt/kaltura/web/html5/html5lib/v2.28/services.php(30): mweUpgradePlayer->run()\n#6 /opt/kaltura/web/html5/html5lib/v2.28/services.php(21): mwEmbedApi->handle in /opt/kaltura/web/html5/html5lib/v2.28/modules/KalturaSupport/UiConfResult.php on line 93, referer: https://kaltura.willamette.edu/apps/studio/v1.9.5/index.html
My guess is permissions somewhere, but right now coming up empty with my changes.