**Error getting sources from server. Please try again.** **failed to unserialize server result**

Error getting sources from server. Please try again.
failed to unserialize server result

Hi, I am getting this error while playing videos hosted on kaltura video platform.Earlier eveything was working fine till afternoon but while playing video in the evening it returned the above error.

Hello,

run:
# kaltlog
in the shell while making the request and look at the errors outputted.
Also, what version of kaltura-base do you have?

Hi,
version: kaltura-base-10.7.

Following is the output of kaltlog:

2015-09-21 19:30:29 [0.000948] [122.184.129.8] [228393372] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00067806243896484 seconds
2015-09-21 19:30:29 [0.002009] [122.184.129.8] [228393372] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)

2015-09-21 19:31:10 [0.001108] [122.184.129.8] [987458323] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc"
2015-09-21 19:31:10 [0.001090] [122.184.129.8] [987458323] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmcSuccess.php"
2015-09-21 19:31:10 [0.001929] [122.184.129.8] [987458323] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-21 19:31:10 [0.000269] [122.184.129.8] [987458323] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-21 19:31:10 [0.001465] [122.184.129.8] [987458323] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

2015-09-21 19:31:28 [0.001210] [122.184.129.8] [948467620] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc4"
2015-09-21 19:31:28 [0.001246] [122.184.129.8] [948467620] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmc4Success.php"
2015-09-21 19:31:28 [0.002035] [122.184.129.8] [948467620] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-21 19:31:28 [0.000289] [122.184.129.8] [948467620] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-21 19:31:28 [0.001234] [122.184.129.8] [948467620] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

2015-09-21 19:32:47 [0.004381] [122.184.129.8] [1225574326] [API] [DbManager::connectFallbackLogic] DEBUG: connected to propel3
2015-09-21 19:32:47 [0.001983] [122.184.129.8] [1912432770] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)

2015-09-21 19:32:47 [0.000807] [122.184.129.8] [1225574326] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00052380561828613 seconds
2015-09-21 19:32:47 [0.002192] [122.184.129.8] [1225574326] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)

        [tmp_name] => /opt/kaltura/web/tmp/phpfHfuI1
        [error] => 0
        [size] => 763781


[tmp_name] => /opt/kaltura/web/tmp/phpfHfuI1
[error] => 0
[size] => 763781

2015-09-21 19:34:55 [0.001185] [122.184.129.8] [500204128] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00088596343994141 seconds
2015-09-21 19:34:55 [0.002344] [122.184.129.8] [500204128] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)

2015-09-21 19:34:55 [0.001161] [122.184.129.8] [1828041843] [API] [KalturaStatement->execute] DEBUG: /* kmc.wddemo.com[1828041843][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE partner.ID='101’
2015-09-21 19:34:55 [0.002149] [122.184.129.8] [1274773827] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)

2015-09-21 19:36:25 [0.000333] [122.184.129.8] [399843610] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-09-21 19:36:25 [0.000621] [122.184.129.8] [399843610] [PS2] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘no ready filesync on current DC’ in /opt/kaltura/app/alpha/apps/kaltura/lib/myEntryUtils.class.php:780
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/entry.php(3253): myEntryUtils::resizeEntryImage(Object(entry), 0, 120, 90, 2, ‘F7F7F7’, NULL, 0, 0, 0, 0, 0, -1, ‘-1’, ‘-1’)

2015-09-21 19:36:25 [0.000338] [122.184.129.8] [399843610] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-09-21 19:36:25 [0.000381] [122.184.129.8] [399843610] [PS2] [entry->getLocalThumbFilePath] ERR: exception ‘Exception’ with message ‘No ready fileSync found on any DC.’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/lib/model/entry.php(3270): KalturaLog::err(‘No ready fileSy…’)

#16 {main}
2015-09-21 19:36:25 [0.000419] [122.184.129.8] [399843610] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 10 - missing thumbnail fileSync for entry’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(117): KalturaLog::err(‘exiting on erro…’)

From the output, it seems you are trying to playback over RTMP. Do you have Wowza or Red5 configured for it?
Does it work when you play over HTTP?

Hi jess,

We are not using Red5 .

Delivery Profile Type:: HTTP
Streamer Type: HTTP

We are using http with cdn, it was working fine previously. Is there any process or script that kaltura run internally to upgrade player.

In your log:

Do you have a sample embed code you can share?

Hello Jess,

Please find the below link of embed code.

http://videocms.webdunia.com/em.txt

Please check.

We are getting following message in kaltlog while using html player.

2015-09-22 13:47:40 [0.000979] [122.184.129.8] [490006831] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc4"
2015-09-22 13:47:40 [0.001089] [122.184.129.8] [490006831] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmc4Success.php"
2015-09-22 13:47:40 [0.001562] [122.184.129.8] [490006831] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-22 13:47:40 [0.000271] [122.184.129.8] [490006831] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-22 13:47:40 [0.001127] [122.184.129.8] [490006831] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

Please update us as soon as possible, we are facing some issues.

Hello Jess,

Any update regarding this issue…
Please update us as soon as possible.

Can you post a link to a test page where the problem can be seen?

Hello oferc1

Please find the below link of embed code. please use below embedded code for checking issues.
http://videocms.webdunia.com/em.txt

We are getting following message in kaltlog while using html player.

2015-09-22 13:47:40 [0.000979] [122.184.129.8] [490006831] [PS2] [sfView->initialize] INFO: {sfView} initialize view for "kmc/kmc4"
2015-09-22 13:47:40 [0.001089] [122.184.129.8] [490006831] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/modules/kmc/templates/kmc4Success.php"
2015-09-22 13:47:40 [0.001562] [122.184.129.8] [490006831] [PS2] [sfPHPView->decorate] INFO: {sfView} decorate content with "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-22 13:47:40 [0.000271] [122.184.129.8] [490006831] [PS2] [sfPHPView->renderFile] INFO: {sfView} render "/opt/kaltura/app/alpha/apps/kaltura/templates/kmclayout.php"
2015-09-22 13:47:40 [0.001127] [122.184.129.8] [490006831] [PS2] [sfRenderingFilter->execute] INFO: {sfFilter} render to client

Please update us as soon as possible, we are facing some issues.