Error getting sources from server. Please try again. failed to unserialize server result
Hi, I am getting this error while playing videos hosted on kaltura video platform.Earlier eveything was working fine till afternoon but while playing video in the evening it returned the above error.
2015-09-21 19:34:55 [0.001185] [122.184.129.8] [500204128] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00088596343994141 seconds
2015-09-21 19:34:55 [0.002344] [122.184.129.8] [500204128] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace: #0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)
2015-09-21 19:34:55 [0.001161] [122.184.129.8] [1828041843] [API] [KalturaStatement->execute] DEBUG: /* kmc.wddemo.com[1828041843][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM partner WHERE partner.ID='101’
2015-09-21 19:34:55 [0.002149] [122.184.129.8] [1274773827] [API] [DeliveryProfilePeer::getRemoteDeliveryByStorageId] ERR: exception ‘Exception’ with message ‘Delivery ID can’t be determined for storageId [5] ( PartnerId [101] ) and streamer type [ rtmp ]’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace: #0 /opt/kaltura/app/alpha/lib/model/DeliveryProfilePeer.php(254): KalturaLog::err(‘Delivery ID can…’)
2015-09-21 19:36:25 [0.000333] [122.184.129.8] [399843610] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-09-21 19:36:25 [0.000621] [122.184.129.8] [399843610] [PS2] [kCoreException->__construct] ERR: exception ‘kFileSyncException’ with message ‘no ready filesync on current DC’ in /opt/kaltura/app/alpha/apps/kaltura/lib/myEntryUtils.class.php:780
Stack trace: #0 /opt/kaltura/app/alpha/lib/model/entry.php(3253): myEntryUtils::resizeEntryImage(Object(entry), 0, 120, 90, 2, ‘F7F7F7’, NULL, 0, 0, 0, 0, 0, -1, ‘-1’, ‘-1’)
2015-09-21 19:36:25 [0.000338] [122.184.129.8] [399843610] [PS2] [kFileSyncUtils::getReadyFileSyncForKey] NOTICE: FileSync was not found
2015-09-21 19:36:25 [0.000381] [122.184.129.8] [399843610] [PS2] [entry->getLocalThumbFilePath] ERR: exception ‘Exception’ with message ‘No ready fileSync found on any DC.’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace: #0 /opt/kaltura/app/alpha/lib/model/entry.php(3270): KalturaLog::err(‘No ready fileSy…’)
#16 {main}
2015-09-21 19:36:25 [0.000419] [122.184.129.8] [399843610] [PS2] [KExternalErrors::dieError] ERR: exception ‘Exception’ with message ‘exiting on error 10 - missing thumbnail fileSync for entry’ in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace: #0 /opt/kaltura/app/alpha/apps/kaltura/lib/KExternalErrors.class.php(117): KalturaLog::err(‘exiting on erro…’)